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New Training Center Opens In Missouri

Good news for agencies west of the Mississippi: If you're having trouble justifying travel to the East Coast for Citi Commercial Cards hands-on training, a convenient new option is now available. A new Citi training center has just opened in O'Fallon, Missouri.

The O'Fallon location – which joins Citi's family of training centers in Jacksonville, Florida; Norfolk, Virginia and Washington, D.C. – gives personnel in the Midwest and West a more convenient travel location for their Commercial Card training.

The Missouri location is the latest addition in Citi's continual expansion of our highly successful training program on "How to Manage your Commercial Card Program," which helps federal Agency Program Coordinators (APCs) stay up to date on the latest tools for Citi® Commercial Cards. To book training at the O'Fallon facility, contact your Account Manager, or send your request directly to commcard.training@citi.com.

Virtual learning

For agencies on a tight travel budget, we're also expanding the virtual learning options in Citi® Commercial Card Learning and System Support (CLASS), Citi's comprehensive education portal. Users now have at least a half-dozen ways to access valuable lectures and helpful hands-on learning. Among them:

  • Computer-based courses (complete with new Pause/Resume functionality that lets trainees stop and start lessons at their own pace)
  • User guides
  • Pre-recorded webinars from SmartPay® Conferences, including lectures on:
    • How Do I Manage my Centrally Billed (CB) Purchase Program
    • How Do I Manage my Individually Billed (IB) Travel Program and Cardholders
    • Delinquency Management
    • Disputes
    • How Citi Operates
    • How Do I Maintain my Online Users and APCs

For any technical issues regarding CLASS, contact the Help Desk at 1-866-670-6462. For questions specific to training material content, please email commcard.training@citi.com. We'll typically respond to your queries within 24 to 48 hours.