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Offload Some Workload:
We Can Support You During Sequestration

With sequestration now in full force, the trickle-down effect has already begun in one of the first areas that are traditionally affected by expense control initiatives: travel. For the federal government, non-essential travel is being curbed or cancelled, especially conference-type travel. (The annual GSA SmartPay® Conference has been cancelled as a result.) Travel, even for expenses such as mileage reimbursements must now be pre-approved from well up into the chain of command, and the lead times for approval have lengthened.

For Agency Program Coordinators (APC), sequestration means potential furloughs and a shorter work week – but often with the same workload. Of course, there are still many unknowns as sequestration begins to take full effect and multiple decisions are made.

At Citi, we understand that sequestration is a resource-stretching challenge for everyone, and the impact it has on you and your team. And we're ready to help you stay on top of your travel card programs without missing a step. Some of the ways we can make your life easier include running reports, managing email communications, and maintenance of items such as hierarchies, transfers, limit increases, activations/deactivations, mission-critical requests, and so on.

During sequestration – and in fact, during any time of cost control – APCs would be well served to follow some simple best practices to manage their travel card program. Here are a few important tips to keep in mind:

To help prevent unauthorized usage of travel card accounts:

  • Immediately close cardholders that are no longer employed with your agency due to retirement, separation or termination

To perform bulk maintenance, use the bulk maintenance features in Citi Card Management System (CCMS). You can use this tool to raise/lower credit limits, activate/deactivate accounts, and transfer accounts between hierarchy levels.

To keep cardholders up to date, have them register for online access, which makes their account information readily available to them. They can maintain their contact information, and sign up to receive electronic statements and account alerts, such as payment reminders and account delinquency notices.

To resolve disputes, be sure to submit any dispute to Citi within 60 days of the date of the invoice on which the charge(s) first appeared. After 60 days, the right to dispute a charge may be relinquished.

To access forms, guides, applications, training documents and newsletters, go to the DoD Travel Card Home Page at http://www.transactionservices.citigroup.com/transactionservices/home/sa/a2/gsasmartpay2/dod/forms.jsp

To get top-notch training, use the online training Citi® Commercial Card Learning and System Support (CLASS) functionality on the CitiManager® Card Management Portal, under "Webtools." Several online classes are available to assist APCs with various system capabilities. (Be sure you're taking online courses that begin with the title "GSA Travel" or "GSA CBA.")

At Citi, we're standing by to help offload some of your workload during sequestration. If you'd like to discuss ways we can help you during sequestration, please contact your Citi account representative.