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A Look Back at 2012: Training Sessions Helped
GSA Get The Most Out Of Its Card Program

One of the primary benefits of being a Citi Commercial Cards client is the ongoing education you and your team receive. Citi is wholly committed to a strong, consistent training regimen that’s designed to help our clients get the most out of their card program.

That commitment was readily evident in our 2012 training program for GSA employees. Consider the impressive statistics. Last year, GSA training included:

15 on-site events, attended by 155 participants. These events included training sessions and demonstrations for agencies including the Department of Homeland Security, U.S. Department of Agriculture, U.S. Postal Service, Department of State, Social Security Administration, and more.

16 webinars, attended by 226 participants. These online training sessions were attended by employees of agencies and organizations as varied as the United Nations, U.S. Postal Service, Department of State, Export Import Bank, and the Defense Department’s Defense Logistics Agency.

SmartPay Training Conference. Of course, the centerpiece of Citi’s 2012 training program for GSA was the 14th Annual SmartPay Training Conference, July 31 - August 2 in Nashville, Tennessee. Well over a hundred participants attended the Conference, which featured 40 hands-on workshops and 39 informative lectures in support of GSA programs. The event also offered a sneak peek at Citi’s newest Commercial Card solutions.

Stellar attendee feedback
The above training is highly popular with GSA employees, who have given the program high marks in satisfaction surveys – to the tune of a 98.21% rating for trainers and a flawless 100% rating for the 2012 training sessions. Among the comments we received on these surveys:

“Outstanding instructor, the trainer knows the Citibank process well!”

“Being able to personally interact with the instructor in a small group environment was beneficial to my learning experience.”

“Thank you Citibank, job well done!”

“Our trainer was excellent for this training. She was obviously very knowledgeable, and her method of presenting was very engaging and held everyone's attention. There was never a boring moment, and it certainly wasn't a lecture...the trainer presented the information in such a way that was easily grasped and retained.”

“All was great! Wonderful instructor. Can’t wait for the advanced course on running reports.”

At Citi, we’re proud of our powerful, ongoing training for GSA employees, and we look forward to building on it in 2013. For more information, please contact your Citi representative, or email Please allow up to 48 hours for a response to your inquiry.

The 2012 GSA SmartPay Training Conference featured 40 hands-on workshops and 39 informative lectures.