CITI TRANSACTION SERVICES
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Conference Report: Today’s Vision, Tomorrow’s Reality

Citi thanks you for attending the 12th Annual SmartPay Training Conference held August 10-12 in Atlanta, Georgia. Providing 83 lectures and 97 hands-on training classes, Citi offered a total of 180 sessions that included one-on-one labs, technology mini-sessions, pre-conference training, and conference navigating sessions. New features at last year’s conference included:

  • An “Ask Citi” electronic link captured client questions and feedback, and was available on every Citi computer onsite.
  • Track schedule brochures featured curriculum by component to help attendees navigate the conference.
  • A pre-conference email included a link to downloadable track schedules, to help attendees plan their schedules in advance.

Track Course Structure

Citi’s agency-designated tracks and scheduling provided targeted curriculum and individual attention.

  • Attendees followed schedules specific to their agency
  • Curriculum was alternated in terms of course and location to manage class size
  • Agency-specific content provided a personalized experience
  • Class flow was alternated between lecture and hands-on to maximize client experience

Looking Ahead to 2011

Citi would like to thank our clients for attending the conference, and for providing important feedback that we will use to plan and design this year’s conference. We are pleased that so many attendees found the conference a rewarding experience, and we look forward to working with you again next year.

For more information, you can download the 2010 GSA SmartPay training presentation PDF at:
www.citimanager.com/smartpay

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Initiatives for a Greener Conference

  • Reduced paper consumption: Instead of paper Q-cards, attendees used the “Ask Citi” link on Citi conference computers to ask questions and provide feedback
  • Recycled materials: Citi tote bags provided at the conference were made from recycled materials

Attendees must bring a valid, active user ID and password with them to access Citi applications while at the SmartPay Conference.



Citi’s Green Initiatives

As part of our effort to achieve ‘greener’ processes, Citi is taking steps to use less paper:

  • We’re offering customers online statements as an alternative to paper statements
  • For the 2010 GSA SmartPay Conference in Atlanta GA:
    • Schedules were available online prior to the conference, with fewer schedules printed and distributed on site for less waste
    • Q-cards have been replaced and electronic "Ask Citi" link on conference computers, where attendees can submit questions not covered in class
    • Our Citi tote bags were produced from recycled materials

Citi is committed to the United Nations Environment Programme (UNEP) Plant for the Planet: Billion Tree Campaign. To date, Citi has funded the planting of over 13,300 saplings, and with your help, we hope to do more. For information on the UNEP's Billion Tree Campaign, visit www.unep.org/billiontreecampaign.