Great Things Happen When Air Force APCs Put Their Heads Together!

On April 29, 2009, Mike Bilbrey, the Air Force Travel Card Component Program Manager, gathered his team and over 40 Air Force HL3 APCs for an educational conference held over two and a half days at the new Citi Norfolk, Virginia, call center.

Mike and his team - including Charles Maddox, GTC Program Manager, Individually Billed Accounts; Greg Anthony, GTC Program Manager, Centrally Billed Accounts; and Air Force Banking Liaison Glenn Peters - led the conference, while APCs shared their ideas and opinions about the strategic direction of the Government Travel Card (GTC) program, GTC guidelines, and putting together an APC training package. Topics discussed included new generation programs and how to best take care of cardholders who are deploying, undergoing a Permanent Change of Station or requiring mission critical status.

The group also reviewed IBA and CBA policies, and viewed a demonstration of the most frequently run reports for both programs. They also toured the new facility and met many of the call center representatives.

Guest speakers at the conference included Alec Cloyd with the Defense Travel Management Office, and Steve Johnson with VISA. Mike Bilbrey and his team look forward to briefing and updating all of the Air Force APCs at the 11th Annual GSA Conference in Phoenix.