New Card Verification Tools + FAQs

To help ensure a smooth transition, Citi has provided convenient tools for card verification and tracking. Agency Program Coordinators can use Citi’s Deployment Dashboard to track card receipt and stay on top of verification. To make verification as easy and accessible as possible for cardholders, Citi has created a dedicated phone line and a website for online verification.

Wherever they are located, cardholders can easily verify their card by calling 888.514.2922 toll-free in the U.S. and Territories, or if outside the U.S., calling 706.494.5028 collect. Cardholders can also verify receipt of their cards by visiting www.citimanager.com/DoDTravel. Please remember: In order for cards to be active upon the November 30 effective date, cards MUST be receipt verified.

Restricted cardholders who are not scheduled to be activated on November 30 under the current provider will not be automatically activated by Citi on November 30. Those cardholders must contact their APC, per standard procedure, to have their card turned on when ready for use.

Frequently Asked Questions

Welcome to Citi, your new Card Service provider selected by DoD under the new SmartPay 2 program. Citi will begin servicing the DoD Travel Card Program on November 30, 2008, at 12:00am Eastern Standard Time. Current Bank of America DoD Travel Cards will expire on November 29, 2008, at 11:59pm Eastern Standard Time. Cardholders should continue to use their Bank of America charge card until November 30.

When should I begin using my new Citi® DoD Travel card?
Your new Citi® DoD Travel card will become available for use effective 12:00am Eastern Standard Time on November 30, 2008.

What information do I need to verify receipt of my card?
To verify receipt of your new Citi® DoD Travel card you will need to have the following:

• Your account number
• Your verification ID
  • Department of Defense Individually Billed Travel Accounts: Please enter the last four digits of your Social Security Number.
  • Department of Defense CBA Accounts: Please provide the last four digits of your existing account number and this will serve as receipt verification of your new Citi® card.

How do I know if I have a Centrally Billed or Individually Billed account?
If you receive a billing statement for your card transactions with payment due, you have an Individually Billed account. If you receive a statement of card transactions for information purposes only and your agency receives the billing statement, you have a Centrally Billed account.

I am trying to verify my card online but I am having problems. What should I do?
Please call:
Toll-Free 1.888.514.2922 within the U.S and Territories
Collect 706.494.5028 from countries outside the U.S.

Is my Bank of America account still open?
Please contact Bank of America at 800.472.1424 for the current status of your existing charge card.

I already have a Bank of America Travel Card; do I need to stop using this card now?
No. Your Bank of America card will not expire until November 29, 2008, at 11:59pm Eastern Standard Time. Please continue to use your Bank of America charge card until November 30 when your new Citi® DoD Travel Card will become active.

Will I be receiving statements from both Citi and Bank of America?
Yes. Until your Bank of America account is paid in full, you will continue to receive billing statements from Bank of America. Once you start using your Citi card you will receive billing statements from Citi for your Citi charge card transactions.

Where do I need to send my charge card payments going forward?
You should continue to send payments for your Bank of America account to the payment address indicated on your Bank of America billing statement. You will begin making payments to Citi® following the receipt of your first Citi charge card billing statement. You’ll find the payment address on your Citi® statement.

What is the balance on my Bank of America card?
Please contact Bank of America at 800.472.1424 for current charge card information.

Will my balance and purchase information move to Citi on November 30, 2008, when the accounts become active?
No. Your existing Bank of America charge card balance and purchase information will remain with Bank of America as indicated on your statement until your balance is fully satisfied. If you have any questions regarding your existing Bank of America account, please call 800.472.1424 for assistance.

What is the Bank of America customer service number?
The customer service number for Bank of America is 800.472.1424. If you would like to call collect, the number is 757.441.4124. This information can also be found on the back of your Bank of America charge card as well as your Bank of America statement.

If I have not yet paid off my balance with Bank of America will I still be able to use my new Citi® card?
Yes, start using your Citi DoD Travel Card on November 30 even if you are still making payments to your Bank of America account.

Will my split disbursement be credited to my Bank of America account or my Citi® account?
Your APC or Defense Travel Management Office will be able to offer information concerning this question.

Can an APC verify receipt of a card on behalf of a cardholder?
No. For the security of cardholder’s account information, we request that only the cardholder call to verify receipt of their cards.

To read more FAQs about your new Citi® DoD Travel Card, please visit www.defensetravel.dod.mil/Docs/SmartPay_FAQs_APCs.pdf