Citi Client Service Academy
Session Calendar
Instructor Led Sessions
- All Instructor Led sessions commence at 2:00 PM EDT and have a duration time of up to 90 minutes.
- All training sessions are live and are hosted by a member of Citi's Client Training team.
- The training calendar is updated every quarter based on detailed analysis of common issues raised by our clients and new system functionality.
- The Client Academy utilizes web conference facilities, enabling multi-client sessions.
- Please select a Month and click on the topic that you would like to register for
November 2019 Sessions
| Date | Time | Topic |
|---|---|---|
| 11/12/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/12/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 11/13/2019 | 10:00 AM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 11/13/2019 | 1:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/13/2019 | 2:00 PM EST | Controlled Disbursements CitiDirect BE Disbursement Services provides the ability to add service requests, make decisions on Match Pay items and the ability to run, view, and print reports pertaining to Disbursement options. Read More |
| 11/13/2019 | 2:00 PM EST | Payment Insights Citi Payment Insights provides payment status updates in near real-time via a visual tracker, making payment tracking as simple as tracking a package. The solution applies to multiple payment methods such as Wire, ACH, and WorldLink. The solution can be accessed through CitiDirect BE. This is a omnichannel solution powered by the use of SWIFT gpi and Big Data, providing instant data access and control through the entire transaction cycle. Read More |
| 11/13/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/14/2019 | 10:00 AM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 11/14/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 11/18/2019 | 10:00 AM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 11/18/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/18/2019 | 5:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/19/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/19/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 11/20/2019 | 9:00 AM EST | Payment Insights Citi Payment Insights provides payment status updates in near real-time via a visual tracker, making payment tracking as simple as tracking a package. The solution applies to multiple payment methods such as Wire, ACH, and WorldLink. The solution can be accessed through CitiDirect BE. This is a omnichannel solution powered by the use of SWIFT gpi and Big Data, providing instant data access and control through the entire transaction cycle. Read More |
| 11/20/2019 | 10:00 AM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 11/20/2019 | 1:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 11/20/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/20/2019 | 2:00 PM EST | WorldLink CitiDirect BE WorldLink offers complete control over cross-border payments via the web from anywhere in the world. Read More |
| 11/21/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/21/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 11/25/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/25/2019 | 5:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/26/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 11/26/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
December 2019 Sessions
| Date | Time | Topic |
|---|---|---|
| 12/2/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/2/2019 | 5:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/3/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/3/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/4/2019 | 9:00 AM EST | Payment Insights Citi Payment Insights provides payment status updates in near real-time via a visual tracker, making payment tracking as simple as tracking a package. The solution applies to multiple payment methods such as Wire, ACH, and WorldLink. The solution can be accessed through CitiDirect BE. This is a omnichannel solution powered by the use of SWIFT gpi and Big Data, providing instant data access and control through the entire transaction cycle. Read More |
| 12/4/2019 | 10:00 AM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/4/2019 | 1:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/4/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/4/2019 | 2:00 PM EST | WorldLink CitiDirect BE WorldLink offers complete control over cross-border payments via the web from anywhere in the world. Read More |
| 12/5/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/5/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/9/2019 | 10:00 AM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/9/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/9/2019 | 5:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/10/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/10/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/11/2019 | 10:00 AM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/11/2019 | 1:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/11/2019 | 9:00 AM EST | Payment Insights Citi Payment Insights provides payment status updates in near real-time via a visual tracker, making payment tracking as simple as tracking a package. The solution applies to multiple payment methods such as Wire, ACH, and WorldLink. The solution can be accessed through CitiDirect BE. This is a omnichannel solution powered by the use of SWIFT gpi and Big Data, providing instant data access and control through the entire transaction cycle. Read More |
| 12/11/2019 | 2:00 PM EST | Controlled Disbursements CitiDirect BE Disbursement Services provides the ability to add service requests, make decisions on Match Pay items and the ability to run, view, and print reports pertaining to Disbursement options. Read More |
| 12/11/2019 | 2:00 PM EST | Payment Insights Citi Payment Insights provides payment status updates in near real-time via a visual tracker, making payment tracking as simple as tracking a package. The solution applies to multiple payment methods such as Wire, ACH, and WorldLink. The solution can be accessed through CitiDirect BE. This is a omnichannel solution powered by the use of SWIFT gpi and Big Data, providing instant data access and control through the entire transaction cycle. Read More |
| 12/11/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/12/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/12/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/16/2019 | 10:00 AM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/16/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/16/2019 | 5:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/17/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/17/2019 | 2:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/18/2019 | 9:00 AM EST | Payment Insights Citi Payment Insights provides payment status updates in near real-time via a visual tracker, making payment tracking as simple as tracking a package. The solution applies to multiple payment methods such as Wire, ACH, and WorldLink. The solution can be accessed through CitiDirect BE. This is a omnichannel solution powered by the use of SWIFT gpi and Big Data, providing instant data access and control through the entire transaction cycle. Read More |
| 12/18/2019 | 10:00 AM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/18/2019 | 1:00 PM EST | Cash Payment Initiation and Reports Payment initiation through CitiDirect BE. The Report and Inquiry categories, available on the CitiDirect navigation bar, enable you to run and print reports, and submit inquiries about your accounts and transactions. Read More |
| 12/18/2019 | 2:00 PM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
| 12/19/2019 | 10:00 AM EST | System Administrator Security features in CitiDirect BE are designed to give you control of system users, their access, and the oversight enforced on their work. This course will instruct on the the administration of your users and their entitlements. Read More |
