State postal agencies are key components of a country's economic and social infrastructure, providing services to private individuals, companies and communities. In some countries, a decline in traditional mail volumes, combined with the rapid growth of eCommerce and therefore online purchasing, means that postal agencies must address a new reality. In others, industrial growth is resulting in increased volume pressure on postal services, and new demands on branch networks to provide expanded services including express mail, retail and financial services. There are competitive challenges too, with the growth of private courier services.
To respond to these diverse pressures, postal agencies are having to modernize their core infrastructure rapidly and radically. Cost efficiency and control are critical to the success of this, to consolidate postal agencies' position as a key enabler of economic and social development.