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 Online Transactions |
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| How do I
log on? |
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If you are logging on for the
first time, you need to setup your user ID and password.
Click the "First Time Here" link on the
login page.
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the following screen enter the following: |
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If you are
a Citibank Banking Customer, you need to
enter your Citicard / ATM Card number, ATM
PIN, and any linked Citibank Account No
(Savings / Checking etc) |
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If you are a Citibank
Credit Card Customer, you need to enter
your Credit Card number, Cash Advance PIN
and your Credit Card no. |
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On clicking continue,
you will see the User ID and Password setup
screen. Please take note of the following
when you create your Login profile. |
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User ID: Must be minimum
6 characters with at least 1 letter and
1 number. User ID should not have 3 of the
same characters in a row (eg. 2aaa or b999)
or 3 consecutive characters (eg. abc1 or
a123). |
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Password: - Must be minimum
6 characters with at least 1 letter and
1 number. Password should not have 3 of
the same characters in a row (eg. 2aaa or
b999) or 3 consecutive characters (eg. abc1
or a123). |
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The password cannot be
entered through the keyboard, please use
your mouse to enter your password using
the onscreen keyboard. |
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The next screen will display
the Citibank Online User Agreement. Please
read this carefully and select "I Agree"
/ "I Disagree" to continue. |
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If you select "I
Agree", you will be taken to the final
confirmation screen, which will display
your User ID. |
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Please take note of this
User ID and password, as for all your subsequent
logins you will be using this User ID and
password. |
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| What is
my card number and PIN? |
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| Your card number is the 16-digit
number that appears on your Citibank Credit Card
or Citicard (ATM card.) Your PIN is your "personal
identification number" issued to you with your
card.
Important to remember: Your
CitiPhone Banking Self Service telephone PIN (TPIN)
will not work with Citibank Online.
If you do not have an ATM PIN, you can get one at
by calling our 24-Hour CitiPhone Banking at +65
6338 1221 or your Relationship Manager today. |
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| How do I
reset my password? |
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| Click
"Need Help" from the login page
and choose the "Password Reset"
option. You will have to enter your User
ID and the following: |
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If you are
a Citibank Banking Customer, you need to
enter your Citicard / ATM Card number, ATM
PIN, and any linked Citibank Account No
(Savings / Checking etc). |
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If you are a Citibank
Credit Card Customer, you need to enter
your Credit Card number, Cash Advance PIN
and your Credit Card no. |
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| What if I
forget my User ID? |
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| Click "Need Help" from
the login page and choose "Request a User ID
reminder". In the next screen, enter your ATM
/ Credit Card No and ATM PIN / Cash Advance PIN
to display the User ID. |
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| Can I use
Citibank Online from another person's computer or
from a cybercafe? |
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| Certainly, if you have Internet
access through a modem of any PC, you may use your
Internet Service Provider (ISP) account to access
Citibank Online. If you are in a business environment
and are connected to the Internet via LAN, you should
also be able to use Citibank Online. Citibank Online
can be used from any PC that meets the minimum PC
configurations and it can be accessed from your
home, your office or even from your laptop when
you are on the move. |
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| Can I use
Citibank Online overseas? |
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| Yes, as long as you have signed
up with your ISP's roaming service. Or you can also
access from any computer that has Internet connectivity
from wherever you are staying. |
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| If I have
problems accessing my Internet account, whom should
I contact for help? |
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| You should approach your own Internet
Service Provider for assistance. |
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| I
have a Citibank Credit Card from the US,
will I be able to see my account information
on this web site? |
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| No, this service is for
Guam-based accounts only. However, visit
our U.S. site at www.citibank.com
for information on U.S. card accounts. Or,
if you have a Citibank Credit Card from
one of the other 100 countries in which
we do business, you can visit their respective
home page for your account information.
Country-specific links can also be found
at under the "Select a Country"
drop-down menu found above. |
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| If
I have made a transaction through Citibank Online, will the information be updated
immediately? |
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| Yes, select transactions
made will be updated accordingly. However,
bill payments may require next day processing
depending on the time when the Citibank Online transaction was conducted. |
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| Can
I pay my utility bills? How? |
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| This facility is only
available for utilities in Guam. So, if
your bills are from other parts of the USA,
you will need to arrange a remittance via
the Transfer Money Abroad option. |
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| How
do I end my Citibank Online banking session? |
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| You will need to click
on either the icon "Home Page"
or "Sign-Off" at the top navigation
bar. You will then be prompted with this
message "Do you want to exit your secure
Citibank Online session?" You may click
"OK" to confirm your exit or "Cancel"
to continue your Citibank Online activities. |
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