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| What are
Citibank Rewards points and how do I accumulate
them? |
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Citibank Reward points are credits
you earn for each dollar charged to your Citibank
Rewards Card. These points are redeemable for either
travel related rewards or cash.
Your monthly statement will tell you how many points
you have. |
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| How do I
redeem my Citibank Reward points for travel? |
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Before you can redeem your points
for free travel, you'll need to enroll in your choice
of these prestigious frequent flyer programs: OnePass®
, WorldPerks, AsiaMiles, or Krisflyer, which can
take you to practically any destination around the
world.
You can pick up at the respective airline offices
or websites.
The next step is to call CitiPhone at +1 671 477
CITI (2484) and tell us you would like to transfer
your points to a specific frequent flyer program.
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| For
example; you have collected 50,000 Citibank
Reward points and would like to convert
a portion of them to mileage in your selected
flyer program. |
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Sign up with
OnePass, WorldPerks, AsiaMiles or KrisFlyer. |
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Verify number of miles
needed for trip. |
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Call CitiPhone to transfer
points. |
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Call airlines or travel
agent to validate that Miles redeemed are
credited (normally takes 6-8 weeks) and
make reservations. |
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| How do I redeem my Citibank Reward points for Cash? |
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| Simply call CitiPhone at +1 671
477 CITI (2484) and let the representative know
how may Citibank Reward points you would like to
redeem for Cash Rebates. You can receive $10 Cash
for every 1,250 points redeemed. |
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| How long
are my points good for? |
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| Citibank Rewards Points accumulated
are valid for three (3) years from the date when
they are credited to your account. However, these
terms change once transferred to individual frequent
flyer programs. Please refer to the Terms and Conditions
of the respective Airline Progam for specific expiration
information. |
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| Can I combine
my OnePass miles with my WorldPerks miles? |
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| OnePass and WorldPerks are two
separate frequent flyer programs and therefore miles
cannot be combined for the purchase of airlines
tickets. However, as a OnePass member, you may use
your Citibank Rewards points for a redemption ticket
on Continental Airlines or any of the SkyTeam alliance
airlines. If you already have OnePass miles, you
can transfer points at any time into your OnePass
account in increments of one thousand (1,000) points
with a minimum of one thousand (1,000) points per
transfer, through the Northwest Airlines WorldPerks
program, as this is part of their alliance arrangement. |
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| What about
those "black-out" dates? |
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| Most frequent flyer programs have
their own set of redemption guidelines. You'll want
to familiarize yourself with these soon after enrolling
in each program or as soon as possible before scheduling
a trip abroad. |
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| May I have
my daughter/son (who is a supplementary cardholder)
transfer Citibank Reward points to my frequent flyer
account? |
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| For your protection, supplementary
cardholders are not authorized to redeem on behalf
of the primary account holder. However, joint card
customers are welcomed to do so. |
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| My wife
and I each have a Citibank Credit Card (we're both
primary cardholders with separate accounts.) Can
we combine our points for redemption purposes? |
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| Again, in the interest of protecting
the accounts of our customers, we do not allow for
the combining of points at this time. |
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| How
do I know how many points I have? |
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| There is a Citibank Rewards Points
Summary found on the bottom portion of your monthly
statement that will accurately indicate reward point
accumulation and usage history. You may also call
CitiPhone for an update in between your statement
cycle time. |
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