 |
| I have no
difficulty in accessing Citibank Online Banking
previously but I tried several times today and they
all failed. What can I do? |
 |
|
| You may wish to follow these simple
steps before trying to reconnect: |
|
| For
Netscape 7.0 |
|
| 1. |
Click on "Edit"
and choose "Preferences" |
|
| 2. |
Double-click on "Advanced" |
|
| 3. |
Choose "Cache" |
|
| 4. |
Click on both "Clear
Memory Cache" and "Clear Disk
Cache" |
|
| 5. |
Click on "OK" |
|
| 6. |
Close your browser |
|
| For
Internet Explorer 5.5 |
|
| 1. |
Click on "View"
and choose "Internet Options" |
|
| 2. |
Click on "General" |
|
| 3. |
Choose "Temporary
Internet Files" and click on "Delete
Files" |
|
| 4. |
Click on "Yes"
to confirm |
|
| 5. |
Close your browser |
| |
| Now
you are ready to connect again. |
| |
 |
|
|
| Why doesn't
the browser BACK or FORWARD command work correctly? |
|
|
| The browser's BACK and FORWARD
navigation commands are disabled while you are signed
in to Citibank Online. Please use the navigation
buttons presented within the Citibank Online window. |
|
|
| I clicked
on the upper right corner of one of the boxes and
I lost my connection. I tried connecting to Citibank Online but failed to do so. What should I do? |
|
|
| This is a security feature that
will require you to exit by either choosing "Citibank
Home Page" or "Sign-off". In this
instance, the system will take about 5 minutes to
connect you again. |
|
|
| What if
my computer crashes or I get disconnected for the
Internet by accident? How will I know that my transfers
have been effected or the payments made? |
|
|
| Don't worry. Just call our 24-Hour
CitiPhone Banking at +65 6338 1221 to check if your
instructions have been received and carried out.
|
|
|
|
| I have encountered
an error message mentioning JavaScript. What should
I do? |
|
|
| You should follow the instructions
provided on the JavaScript enabling page. |
|
|
