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Account Summary
Displays a consolidated summary of all your accounts.
In addition to the balance shown for each account,
there is also a total balance for each product category.
These will be shown in USD equivalents and the exchange
rates used for calculating such USD equivalents are
indicative only.
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Account Details
Allows you to see the detailed balances of a selected
account.
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Account Activity
Displays all the activities related to an account,
in the form of transaction journal entries, including
the date of each activity and the amount. Details
shown are up to 90 days, or a maximum of 50 transactions
per account.
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Can I get my account statement
through Citibank® Online?
You may request for a copy of your account statement
through Citibank® Online and this will be mailed to you.
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What account statements can I
request for?
You can request for the latest Citibank Account Statement
and Citibank Visa card statement that have already
been mailed to you.
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Download Account Activity
You can download your Citibank account information
and import it into your favourite personal financial
management or spreadsheet program for further analysis.
To download means to transfer a file from Citibank's
computer into your own computer. To import means to
transfer the downloaded file into your personal financial
management software.
If you are using a personal financial management
software, we recommend that you first check the date
of your last download and make sure that your requested
date range does not overlap with the range of your
previous file. Please note that only the last 90 days
of activity will be available for download.
To begin the download, follow these 3 steps :
1. Select an account from which to download the activity
2. Determine the start and end dates defining the
activity to retrieve
3. Choose the format in which the data will be saved
into your computer
Citibank® Online supports 3 formats :
- QIF for Quicken® and Microsoft MoneyTM
The Quicken® Interchange Format for importing
account activity into a register of either the Quicken
personal financial management software package or
the Microsoft Money.
- OFX (Open Financial Exchange)
For importing account activity and ledger balance
into Microsoft Money
- CSV (Comma Separated Value)
For saving and viewing information in spreadsheet
and database software
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Transfers and Payments
Transfers and Payments allow you to transfer funds
or pay bills easily through Citibank® Online. Citibank will
process your relevant instructions given on any day
by the next business day unless otherwise specified
by you
Can I transfer money between my
accounts?
Yes, you can transfer money, within seconds, between
your Citibank Singapore accounts that are linked to
your Citicard. There is no limit to the amount that
you transfer between your accounts per day if no foreign
exchange is involved. Otherwise, the maximum amount
for transfer is S$100,000 per day.
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Can I transfer to another Citibank
customer in Singapore?
Yes, up to a maximum of S$20,000 (or its equivalent
in other currencies) per day through Citibank® Online. The
exchange rate used will be shown before you decide
to proceed with the transfer. This service is in real
time, meaning that the transfer will be made as soon
as you have completed the transfer.
For precautionary measures, if you'd like to transfer
amounts larger than S$20,000 per day, please send
us a separate instruction by selecting the option
"Customer Service" followed by "Send
a message".
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Can I transfer / pay to an individual
or organization in Singapore?
You can transfer money to anyone, eg your family or
friend, or even an organization who has an account
with another bank (other than Citibank) in Singapore.
You can transfer money to a recipient who is already
on your personal payee list (which you can set up
yourself), or to someone not yet on your personal
payee list. And the good news is that this service
allows you to pay anyone, anywhere in Singapore even
when you don't have your payee's account details.
If you know your payee's account details
You will need to enter the payee's Bank/Branch Code
to complete the transfer. This code can be found when
you click on the Find button. Then enter the first
3 letters of the recipient's bank name, followed by
OK. Eg the first 3 letters of Citibank is "CIT".
A list of banks that matches the first 3 letters will
be displayed. Simply click on the bank you want, then
press OK.
This service is in real time meaning that the transfer
will be made as soon as you have completed the transfer.
You can transfer up to a maximum of S$20,000 (or its
equivalent) per day. For precautionary measures, if
you'd like to transfer amounts larger than S$20,000
per day, please email us your request separately with
the necessary details.
If you do not know your payee's account details
All you need to do is to give us your payee's name
and address and what we will do is to cut a check
and mail it to your payee.
We'll even let you indicate the special occasion
for which payment is to be made and we'll mail the
check in a special envelope just for you. These special
messages include "Congratulations", "Happy
Birthday" and "Specially for you"
See Demonstration on how to
set up payee and transfer/pay to your payee
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Can I transfer to my family members
and friends?
Yes. If they are customers of Citibank Singapore,
go to the option "Transfer to another Citibank
customer".
If they are not Citibank customers, then go to "Transfer
to another bank" option.
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Is there a limit to the number
of transfers I can make in a day?
No, there is no limit to the number of transfers you
can make in a day.
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Is there a maximum amount I can
transfer within a day?
If you're transferring between your Citibank Singapore
accounts, you can transfer any amount you wish. There
is no limit imposed.
When transferring or paying to people or institutions
in your payee list, including any Citibank Singapore
customer who is not on your payee list, you can transfer
up to a limit of S$20,000 a day.
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How do I know my instructions
have been received by Citibank?
A confirmation screen will appear once you have clicked
"OK" to the instruction details. You may
also choose to click on the Printout button on the
top navigation bar to print a record of all your transactions
made during your Citibank® Online session.
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How long does it take to fulfil
a funds transfer instruction?
If you are transferring funds to any Citibank account
(other than a loan or credit card account), your payee
will receive the funds immediately.
For Citibank loan / credit card accounts and payees
in other banks in Singapore, Citibank will process
your instruction at the end of each business day and
will remit the funds on the next business day.
If you are remitting to a bank outside Singapore,
the normal fulfillment time is 2 business days to
process your instruction.
See Demonstration on how to get up payee and transfer/pay to your payee
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How do I set up a personal payee
list?
Before you can send a payment, your payee must first
appear on your payee list. To create a payee list,
select the Transfers and Payments channel and choose
Add a new Payee. Then follow the instructions to Add
a new Payee.
Your personal payee list contains 3 types of payees:
to another Citibank customer, to another bank and
common payees. Common payees are domestic merchants
located in Singapore and this list is created and
maintained by Citibank.
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How many payees can be set up?
There is currently no limit to the number of payees
you can set in your personal payee list. In addition
to using this for bill payments, you can also set
up names of people you send money to from time to
time, eg to your son / daughter studying overseas,
or to a charity organization.
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Opening New Accounts
You can open a new Time Deposit, Savings Account or
Checking Account via Citibank® Online.
What is the minimum deposit?
For Time Deposits - minimum initial deposit is US$50,000
or its equivalent in other currencies.
For Savings and Checking accounts - minimum initial
deposit is US$5,000 or its equivalent in other currencies.
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What currencies are available?
For Time Deposits -
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User Guide
