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Citi Protects You
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Protecting your account and personal information is our top priority.
That's why we're constantly developing new ways to give you the highest
level of protection possible.
If you suspect you have been a victim of identity
theft, call 1-866-537-9892
and find out about Citi®
Identity Theft Solutions.
How Cardmembers Are Protected
Internet Security Specialists
In response to your concerns, Internet Security
Specialists are now an integral part of Citi customer support.
They assist customers with questions about online shopping, fraudulent
email and suspicious sites. You can contact a Citi Internet Security
Specialist at 1-866-537-9892.
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Fraud Early Warning
We understand how important security is when it comes to your credit
card. That's why we've established Fraud Early Warning. If we notice
any unusual activity on your account, we'll contact you to verify
the charges and get your approval before allowing any additional activity.
(If you believe that a Fraud Early Warning has been placed on your
account, please call Customer Service at 1-866-537-9892.)
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Personalized Fraud Alerts
With this new free service, you can select up to four different ways
for us to monitor your account, based on how you use your Citi card.
If any of your specified alerts are triggered, we'll contact you.
Call 1-866-537-9892 to register, or learn
more about this service now.
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All-Electronic Program
Receive monthly statements only online—less paper in the mail
means less opportunity for your sensitive information ending up in
the wrong hands. It's easy, safe and free. Register
today.
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$0 Liability
You will never have to pay for any unauthorized charges on your Citi
card.
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The Lost Wallet®
Service
We'll issue a new card and provide
you with emergency cash subject to your available cash advance line.
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Citi® Photocards
Citi® Photocard offers you free added security and a
great form of photo identification by putting your picture and signature
on the front of your Citi card. Now that's something to smile about.
Just call 1-866-537-9892 for details.
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New Card Activation
Sometimes we'll send you a new card with a blocked account to
prevent anyone from intercepting the card in the mail and using it.
If you find your new Citi card is blocked, simply call the number
that appears on the sticker on your new card to activate it. Calling
from your home phone will help make the card activation process quick
and easy.
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How Our Site Is Protected
128-Bit Encryption
Citi® uses Secure Sockets Layer (SSL) for secure transmissions.
SSL applies encryption between two communicating applications, such
as your PC and our corporate Internet server. When your data is transmitted
over the Internet, it is encrypted or "scrambled" at the
sending end and then decrypted or "unscrambled" at the receiving
end. We use 128-bit encryption, the highest level generally available
today. Check
your browser to be sure it has the added security of 128-bit encryption.
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Firewalls
Our secure servers are protected by numerous firewalls, which are
constantly monitored to prevent security breaches.
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