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ONLINE SERVICES
Client Web Site
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| What features does the client
Web site offer?
The Citi Private Bank Web site provides a fast, secure and
convenient connection to your relationship with Citi Private
Bank. Through this Web site, you can access the following items:
- Detailed daily account information of your holdings and portfolios.
- Monthly consolidated account summaries.
- News, market information and watchlists that you can customize
to fit your preferences.
- Information on products and services designed to address your
complex financial needs.
- Citi research reports and recommendations.
- Messages from your Private Banker highlighting items of interest.
For a more complete overview, take the guided
tour.
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| How does the Web site protect
customer information and account data?
Citi currently offers three levels of security to help safeguard
your financial information: Encryption, User ID and Password, and
automatic time out.
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| What should I do if I forget
my password?
If you forget your password, or are having other difficulties signing
into the Web site, you should contact Global Web Services and Support for personal assistance.
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| Why does the Web site require
cookies? What are cookies?
In order to provide you with better service and to enhance security
within the Citi Private Bank Web site, we will occasionally
use a "cookie". A "cookie" is a small piece
of information that a Web site stores on your Web browser on your
PC and can later retrieve.
For example, in the account information area of the site, we use
cookies to store the date of your last download. Only the Citi
Private Bank Web site can read this cookie. Cookies do not contain
information that will enable anyone to contact you via telephone,
e-mail, or postal mail. You can set up your Web browser to inform
you when cookies are set or to prevent cookies from being set. To
use the Citi Private Bank Web site, we require that you enable
cookies on your browser.
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| How do I enable cookies
on my browser?
Follow these steps to enable cookies on your browser. Please make
sure to also review our required
software page.
| Netscape Version |
Instructions |
Netscape
7.2
(Windows) |
- Choose "Preferences" from the Edit menu
- Select "Privacy & Security"
- Select "Cookies"
- Select "Enable all cookies"
- Click "OK"
- Close and restart your browser
|
Netscape
8.02
(Windows) |
- Right-click on the tab for the Web site
- Click "Show Site Controls"
- Select the Advanced tab
- Select "Allow Cookies"
- Click "Done"
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| Microsoft Version |
Instructions |
Internet
Explorer 6.0
(Windows) |
- Choose "Internet Options" from the Tools menu
- Select the Privacy tab
- Click the "Advanced" button
- Check the "Override Automatic Cookie Handling"
and "Always allow session cookies"
- Click "OK"
- Close and restart your browser
|
Internet
Explorer 5.0
(Windows) |
- Choose "Internet Options" from the Tools menu
- Select the Security tab
- Click the "Custom Level" button
- Set the security level to "Medium"
- Click "OK"
- Close and restart your browser
|
| Mozilla Version |
Instructions |
Firefox 1.5
(Windows) |
- Choose "Options" from the Tools menu
- Click "Privacy"
- Select the Cookies tab
- Check "Allow sites to set cookies"
- Click "OK"
|
Firefox 1.0.7
(Windows) |
- Choose "Options" from the Tools menu
- Click "Privacy"
- Check "Allow sites to set cookies" under the Cookies
heading
- Click "OK"
|
| Macintosh Version |
Instructions |
Safari 1.2.2
(Macintosh) |
- Choose "Preferences" from the Safari menu
- Click Security
- Click "Always" to accept and remember all cookies
- Click "OK"
- Close and restart your browser
|
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| What are Java and JavaScript?
JavaScript is a compact, object-based scripting language for developing
client and server Internet applications. JavaScript enables the
browser to detect conditions in the software and inform the user
how to proceed while minimizing the processing time.
Java is a more complex, high-level programming language, used
to implement security features on the Citi Private Bank Web
site.
If JavaScript or Java are disabled on your browser, you will
not be able to access the Citi Private Bank Web site.
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| How do I enable JavaScript
and Java in my browser?
Follow these steps to enable JavaScript and Java in your browser.
Please make
sure to also review our required software page.
| Browser Version |
Instructions |
Netscape
7.2
(Windows) |
- Choose "Preferences" from the Edit menu
- Select the Advanced tab
- Select "Enable Java "
- Click "OK"
|
Netscape
8.02
(Windows) |
- Right-click on the tab for the Web site
- Click "Show Site Controls"
- Select the Advanced tab
- Select "Enable JavaScript/VBScript "
- Select "Enable Java"
- Click "Done"
|
Internet
Explorer 6.0
(Windows) |
- Choose "Internet Options" from the Tools
menu
- Select the Advanced tab
- Check "Java console enabled" or "JIT Compiler for
virtual machine enabled", located under Microsoft VM
- Click "OK"
|
Internet
Explorer 5.0
(Windows) |
- Choose "Internet Options" from the Tools
menu
- Select the Security tab
- Click the "Custom Level" button
- Check "Active Scripting" and "Scripting of Java Applets",
located under Scripting
- Check the Java option under Microsoft VM and set
Java permissions to "Medium Safety"
- Click "OK"
|
Firefox 1.5
(Windows) |
- Choose "Options" from the Tools menu
- Click "Content"
- Select "Enable Java" and "Enable JavaScript"
- Click "OK"
|
Firefox 1.0.7
(Windows) |
- Choose "Options" from the Tools menu
- Click "Web Features "
- Select "Enable Java" and "Enable
JavaScript"
- Click "OK"
|
Safari 1.2.2
(Macintosh) |
- Choose "Preferences" from the Safari
menu
- Click Security
- Select the options for Java and JavaScript
- Click "OK"
|
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How do I disable auto complete
in my browser?
Follow these steps to disable auto complete in your browser.
Note that after visiting the Citi Private Bank Web
site, you may re-enable auto complete for use with other Web
sites. Please make
sure to also review our required software page.
| Browser Version |
Instructions |
Netscape
7.2
(Windows) |
- Choose "Preferences" from the Edit menu
- Click "Privacy & Security"
- Click "Passwords"
- Uncheck "Remember Passwords"
- Click "Manage Stored Passwords"
- If "https://www.privatebank.citibank" is listed
under "Passwords Saved", select it and click "Remove"
- Click "Close"
- Click "OK"
|
Netscape
8.02
(Windows) |
- Chose "Options..." from the Tools menu
- Click "Privacy"
- Click "View Passcards..." under "Passcard Manager"
- If "privatebank.citibank" is listed under "Passcards
Saved", select it and choose "Do nothing" for "The
next time I visit this site"
- Click "OK"
- Click "Form Fill"
- Click "Passcards"
- Click "Preferences"
- Choose "Do Nothing" for "When I
have a matching passcard"
- Choose "Do Nothing" for "When I
have login information"
- Click "OK"
|
Internet
Explorer 6.0
(Windows) |
- Choose "Internet Options" from the Tools menu
- Click "Content"
- Click "Autocomplete..."
- Uncheck "User names and passwords on forms"
- Click "OK"
- Click "OK"
|
Internet
Explorer 5.0
(Windows) |
- Choose "Internet Options" from the Tools
menu
- Click "Content"
- Click "Autocomplete..."
- Uncheck "User names and passwords on forms"
- Click "OK"
- Click "OK"
|
Firefox
1.5
(Windows) |
- Choose "Options" from the Tools menu
- Click "Privacy"
- Select the "Passwords" tab
- Uncheck "Remember Passwords"
- Click "View Saved Passwords"
- If "https://www.privatebank.citibank" is listed
under "Passwords Saved", select it and click "Remove"
- Click "Close"
- Click "OK"
|
Firefox
1.0.7
(Windows) |
- Choose "Options" from the Tools menu
- Click "Privacy"
- Click "Saved Passwords"
- Uncheck "Remember Passwords"
- Click "View Saved Passwords"
- If "https://www.privatebank.citibank" is
listed under "Passwords Saved", select
it and click "Remove"
- Click "Close"
- Click "OK"
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Safari
1.2.2
(Macintosh) |
- Select "Preferences" from the Safari
menu
- Click Auto Fill
- Uncheck "User names and passwords"
- Click "Edit..."
- If "www.privatebank.citibank" is listed, select
it and click "Remove"
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