A Phone is all you need to access your account.

Self-service banking is just a phone call away. Perform a range of transactions without going to the bank. Find out how. We've got a lot of tips for you.

Self-service banking at your fingertips

From virtually anywhere in the world, day or night, Citibank gives you the power to access your accounts by just using a telephone. This is possible with Citibank's Interactive Voice Response System or IVRS, a highly sophisticated, but extremely user-friendly computer which allows you to perform your transactions without actually going to the bank.

We are just a phone call away

You can reach us 24 hours a day, 7 days a week at 995-9999 (Metro Manila), 234-9999 (Metro Cebu), (02) 995-9999 from other provinces or + 63 (2) 995-9999 from abroad. This number is accessible only through a PLDT DDD Line). Punch in your card number and 4-digit Telephone Personal IdentificationNumber (TPIN), and instantly, the IVRS will give you the information you need. Performing balance inquiries and simple transactions have never been easier! The power to bank at your own convenience is right in your fingertips.

A phone is all you need to...

• Get detailed balances for your credit cards, savings, checking, and secured loan accounts in an instant.
• Order checkbooks, transfer funds, change your TPIN, even block your lost Citicard anytime you please. The IVRS is available 24 hours a day, 7 days a week.

  The phone you are using serves as your direct link to our computers. There is no need to wait for a CitiPhone Officer to carry out your instructions - perfect for people on the go. The IVRS represents the ultimate in banking convenience.

How to Use the IVRS

It's easy to access your account using our IVRS. Just have your Citicard or Citibank credit card number ready together with your 4-digit Telephone Personal Identification Number (TPIN), and call 995-9999.

Here is what you will hear.

Welcome to Citibank!
To access your credit card or bank account, dial 1.
For Rewards inquiries and redemptions, dial 2.
To report a lost card, dial 3
To know more about Citibank, dial 4.
For credit card application status, dial 6.
For quick tips in using Citiphone, dial 7.

Let's see what's behind these options...

If you pressed 1:

You will be asked for your 16-digit Citicard or Citibank credit card number and your 4-digit TPIN. You will then be able to perform the following transactions depending on the card number you inputted.

 

If you pressed 2:

The IVRS options are available to active principal Citibank MasterCard & Citibank Visa.  (Citibank Shell and Citibank Cathay Pacific Visa cardnumbers won't be able to access these options)

To know your accumulated Rewards points, dial 1.
To redeem a Rewards item, dial 2
To request for a copy of  the Rewards brochure, dial 3.
To know more about Citibank Rewards, dial 4 .

If you pressed 3:

You will be connected to a CitiPhone Officer to assist you in blocking your lost  Citicard or credit card.

If you pressed 4:

You will hear another set of choices which will allow you to zoom in on the particular option you want.

For new and exciting offerings, dial 1.
To know where to make cash advances and payments, dial 2.
For rates and product infomation, dial 3.

If you pressed 6:

To know the status of your application for a principal card, you will need to give either your Tax Identification Number (TIN)  or your 9-digit Application ID number. However,  for supplementary application status, you will just need to give your 9-digit Application ID number

If you know your TIN or Tax Identification Number , dial 1.
If you have your 9-Digit Application ID Number, dial 2

If you pressed 7:

You will be given a short description on how to use Citiphone Banking's automated self-service procedures. 

We know you are very busy, so we made sure that...

• If you have a touch tone phone, you can interrupt the recording anytime to choose the option you want.
• The Intelligent Menus give you the only options that you may perform depending on your account mixture (e.g. if you don't have a checking account, you will not hear the option for checkbook reorder).
• After finishing one transaction, you will be presented with a menu which allows you to perform either the same set or a different set of transactions.

We'd love to hear from you...

If you have any comments, questions, or suggestions about our IVRS, just send us e-mail. We value your feedback.

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