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FAQ's - Smart
- What is Citibank Mobile Banking?
It a facility that allows you to do banking anytime and anywhere
through your mobile phone. Banking transactions are made easier
through a mobile phone anywhere you go and any time of the day.
You can truly experience Citibank’s mobile convenience at
your fingertips.
- Why should I apply for Citibank Mobile Banking?
Citibank Mobile Banking gives you the convenience, security and
reliability of banking on the move. You can manage your bank and
card accounts anytime and anywhere without having to visit the
branch.
- What do I need to enjoy Citibank Mobile
Banking?
As long as you maintain a Savings, Current, Loan or Credit Card
account and subscribe to Smart, you can sign-up with us and enjoy
the convenience of Citibank Mobile Banking.
- What can I do with Citibank Mobile Banking?
You can perform several banking transactions at your convenience
:
- Can I transfer funds to another party’s
account?
Funds transfer is currently limited to first party transactions.
All you need to do is enroll these accounts to be able to access
them through Citibank Mobile Banking.
- Are there any charges for Citibank Mobile Banking?
Enrollment to Citibank Mobile Banking is absolutely FREE! However,
the standard text message fees of Smart applies.
- Do I need a special phone?
You don’t need to upgrade your mobile phone as long as it
is SMS (text) capable. However, should you wish to experience
added convenience of having menu-based access, you will need a
phase 2 mobile phone and upgrade to a SIM Toolkit (STK). Contact
or visit Smart to inquire if you have a phase 2 mobile phone and
to know more about STK.
- Can I access Citibank Mobile Banking when I
am overseas?
As long as you are enrolled in a roaming plan with Smart and there
is a clear signal where you are, you should be able to access
your Citibank account from overseas.
- If I change my mobile phone number, who should
I inform?
You may simply contact our 24-Hour CitiPhone Banking service at
995-9999 to update your mobile phone number. Please inform us
of any changes immediately to ensure that your Citibank Mobile Banking
access is uninterrupted.
- What should I do if I misplaced my mobile phone?
You should call Smart to report the loss of the phone. Likewise,
Citibank should be informed of the lost phone immediately in order
to terminate your Citibank Mobile Banking service access.
- What should I do if I forget my MPIN?
Call our 24-Hour CitiPhone Banking service at 995-9999 and a CitiPhone
Officer can issue you a new MPIN.
- Who can I call if I have queries or if I need
assistance with the Citibank Mobile Banking service?
If you have queries on Citibank Mobile Banking services, you can call our
24-Hour CitiPhone Banking service at 995-9999. For inquiries pertaining
to Smart Mobile services, such as service plans or mobile phone
types, please contact Smart directly.
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