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Change MPIN
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Change MPIN* - Smart
Since each Citibank Mobile Banking transaction requires you to enter your bank generated MPIN for confirmation and security, you may wish to change your MPIN to one that's easier to remember. Simply navigate your mobile phone menu as follows (when you need to type, please type with the letters CAPITALIZED):


Through Smart zed (STK)
Step 1
STEP 1
Step 2
STEP 2
Step 3
STEP 3
Step 4
STEP 4
Step 5
STEP 5
Enter your current MPIN
Step 6
STEP 6
Enter your new MPIN
Step 7
STEP 7
Enter your new MPIN again
Step 8
STEP 8
Wait for system confirmation
 

Tip:   List Your Accounts to see the account keys linked to each of your enrolled accounts.

* - The menus shown above are available only if you have upgraded to the SIM Toolkit (STK). To find out more about STK or to upgrade to STK, please go to your nearest Smart office.


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