Scope

To keep pace with the growing complexity of business and the industry trends,
CitiService is equipped with adequate number of telephone, facsimile lines and have employed dedicated staff trained with complete knowledge of all products.

CitiService officer represents a team of experts brought together expressly to offer you centralized service. These Citibank specialists have all made a commitment to handle your investigations or solve your problems with optimum speed and maximum efficiency.

Your CitiService representative has been carefully trained to handle a comprehensive range of inquiries. Cutting-edge systems enable the CitiService officer to access on-line customer information as and when necessary.

CitiService Representatives (CSR) have always been in the forefront to respond to all kinds of regulatory updates, changes in interest rates and to provide information on new products being launched by Citibank N.A.

CitiService has a customer call program whereby CSR's make frequent visits to get feedback and offer solution for recurring customer requests, give a solution and a delivery date to complaints made by customers, analyze the products the customer is using and give advise on how to optimize their use and detect new products the customer may be interested in contracting.

Ongoing research is conducted by means of surveys and feed backs to understand and anticipate the changing needs and expectations of our customers in order to provide prime and quality service.