Frequently Asked Questions

What kind of Inquiries will CitiService handle?

When can I contact CitiService?

How can I contact CitiService?

What Kind of products does CitiService cover?

How long should I expect to wait for a response?

What kind of Inquiries will CitiService handle?

CitiService will handle all your inquiries including:

• General product information.
• Balance and statement inquiries.
• Transaction investigations.
• Requests for technical support.
• Information on banking pratices.

When can I contact CitiService?

CitiService is open for your inquiries & investigations during office hours from Monday to Saturday.

How can I contact CitiService?

You can access CitiService by phone, fax or mail on the following numbers

The direct contact numbers for CitiService is 92-21-111777777 and facsimile numbers are 92-21-2638208/2638213

Address:

CitiService Department
1st Floor, AWT Plaza
I.I. Chundrigar Road
Karachi
Pakistan

What kind of products does CitiService cover?

CitiService covers all of your customer service inquiries for the following  products:

• Cash Management Products & Service.
  
• Paylink.
• Speed Collect.
• Electronic Banking.
  
• Funds Transfer
• Account Services


• Trade Products and Services.
• Foreign Exchange.
• Loans and Advances.

How long should I expect to wait for a response?

Straightforward requests for information, such as balance or statement inquiries, will be answered immediately. More complex requests, such as transactions & requests for action or investigations, will be answered within standardized time frames.

CitiService - We're here for you

CitiService is dedicated to you, bringing superior customer service to your fingertips. It's fast, efficient and effective. And we're ready to serve you right away.