Transactions
- Rewards List
- Rewards Redemption
- Phone Number Change
- Change of Billing Code
- Disputed Transaction Reporting Form
- Card Payment via Bank Account.
- Utility Bill Payments
You can Inquire about any of the Citibank Products through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 4 for Product Information
- Press 1 for General Information
- Press 1 for Credit Card Information
Applied for a Citibank card and eager to know the application status? Contact us through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 2 for Card application status
- Enter your 9 digit application number
Available limit - Credit Cards
Unsure about your Credit Limit? Contact us through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 1 for Account Balances
- Press 2 for Card Account
- For Visa Card press 1 and for MasterCard press 2
Save valuable time and access the same information using our FAST KEYS option:
- Simply dial at 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
- For Visa Card Credit Limit, press ' # ' key & 258 OR press ' # ' key & ALV
- For MasterCard Credit Limit, press ' # ' key & 256 OR press ' # ' key & ALM
Inquire about your statement details of your Credit Cards through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 5 to make a request
- Press 2 for Card request
- Press 1 for statement by mail or press 2 for statement by fax
Save valuable time and access the same information using our FAST KEYS option:
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
- For Visa Card statement, press ' # ' key & 782 OR press ' # ' key & SVC
- For MasterCard statement, press ' # ' key & 762 OR press ' # ' key & SMC
Wondering how many more reward points you have accumulated? Find out through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 3 for Rewards
Save valuable time and access the same information using our FAST KEYS (linked to "Fast Keys" intro on main page 1 in CitiPhone Banking) option:
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
- Press # key & 793 OR press # key & RWD
What would you like to order against your available reward points? We offer some very exclusive gifts in return of these points. So what's the wait for? Order your reward catalogue Now! Contact us through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 3 for Rewards
- Press 3 to receive reward gift list by fax
Save valuable time and access the same information using our FAST KEYS option:
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16-digit Credit Card number and your 4 digit T-PIN Number
- Press # key & 793 OR press # key & RWD
Rewards Gifts & Fee Redemption
Wish to use your available points for a gift of your choice selected from our Reward Catalogue or want to use them to redeem your annual fee! Contact us through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 3 for Rewards
- Press 1 to order reward gifts
- Press 2 for annual fee redemption
Save valuable time and access the same information using our FAST KEYS option:
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
- Press # key & 793 OR press # key & RWD
To change your phone number in your Credit Cards records, contact us through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 5 to make a request
- Press 2 for card request
- Press 3 to change your telephone number
Your Credit Card statement is presently being mailed to your home address. But you have now decided to receive them in your office. Just contact us through Self Service Banking, 24 hours a day, 7 days a week to change your Billing Code.
- Simply dial 111-222-222
- Select the language (press 1 for Urdu , 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 5 to make a request
- Press 2 for Card request
- Press 4 for Billing Code Change
You think you have been wrongly billed for some transactions? Inform us of such disputed transactions through - Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- For Services Menu press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 5 to make a request
- Press 2 for card request
- Press 5 to receive dispute letter format
- Report the disputed transaction on the above format by sending it to us
You can also visit us at any of our customer service walk-in units or mail us your request. Download the form now and send it to us
If you have a bank account with us then make payments of your Credit Card bills through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 4 to for transfers & payments
- Press 1 for card payments
Save valuable time and access the same information using our FAST KEYS option-
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
- Press ' # ' key & 768 or press ' # ' key & PMT
Utility Bill option is now available
Avoid waiting in long queues in scorching heat for making payments of your utility bills! Avail this free of charge service through Self Service Banking, 24 hours a day, 7 days a week!
- Simply dial 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Services Menu
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- Press 2 for Utility Bill Payments
- Press 2 for payment to be made from Credit Card account
Save valuable time and access the same information using our FAST KEYS option:
- Simply dial at 111-222-222
- Select the language (press 1 for Urdu, 2 for English)
- Press 1 for Service menu
- Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
- Press ' # ' Key press & 827or press ' # ' key & UBP