Q1. What is Automatic Bill Payment?
Q2. What does it cost to have the Automatic Payment installed?
Q3. What are the formalities involved in activating Automatic Bill Payment?
Q4. How do I benefit from Automatic Bill Payment?
Q5. Will Automatic Bill Payment be applicable on all Credit Cards?
Q6. Can I charge an extra fee for Automatic Bill Payment?
Q7. Do I keep the customer updated with entries on Automatic Bill Payment?
Q8. What if I don’t accept the Credit card as a form of payment?
Q9. Who is responsible for any errors in billing?
 










Q1.
What is Automatic Bill Payment?

A. Under Automatic Bill Payment you receive an authorization from your customer entitling you to debit their credit card account each time the payment is to be made to you. Entries to customer’s credit card account may be made for defined amount or variable amount like the utility bills depending on requirement of your organization. This arrangement could be made to receive payments on a weekly, monthly or quarterly basis depending on the requirement.


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Q2. What does it cost to have the Automatic Payment installed?

A. Automatic payment system is a value added service for our current merchants. It is absolutely FREE! That’s correct. Citibank will give the automatic payment system for free to the participating merchants. There are no hidden costs involved here.

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Q3. What are the formalities involved in activating Automatic Bill Payment?

A. To extend Automatic Bill Payment facility to your customer you have to sign an agreement with Citibank. Thereafter, the necessary arrangements would be made to enable Automatic Bill Payment.

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Q4. How do I benefit from Automatic Bill Payment?

A. By availing the services of Automatic Bill Payment you will not have to worry about collecting outstanding payments from your customers. It prevents accumulation of outstanding receivables. You now have a way to receive your dues from customers who are absent, on vacation or simply lazy to pay their dues on time. Moreover, the automatic mechanism enhances the overall efficiency of the transactions. In addition, since payments are received on time your money is not tied up for long and could be utilized in productive ventures.

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Q5. Will Automatic Bill Payment be applicable on all Credit Cards?

A. Yes. You will require the customer’s credit card number, the expiry date of the card, amount of the transaction and specific date when the account is to be charged each month. You may also ask for the customer’s signature for further verification. We recommend that you also take a photocopy of your NIC / Credit card to avoid any customer issues in the future.

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Q6. Can I charge an extra fee for Automatic Bill Payment?

A.
Depending on your company policy you may ask for additional service charges for offering this facility.However, Citibank offers it for free to its merchants to add to their facilities and to build customer loyalty.

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Q7. Do I keep the customer updated with entries on Automatic Bill Payment?

A. Yes, you have to forward a copy of your bill to the customers for their record. You could also make this information available online if you have the facility available.

Q8. What if I don’t accept the Credit card as a form of payment?

A. Credit cards are accepted in more than 21 million locations worldwide. So be part of the innovative world and offer this convenience to your clients. To become a Citibank Merchant, please call Merchant Sales on 111-444-444.

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Q9. Who is responsible for any errors in billing?

A. You are responsible for charging the customer's credit card account at some predetermined date and for any incorrect charges you are held accountable to the customer. However such issues may be resolved by discussing it with the customer like the usual scenario.
 

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