Secure Wallet Plan
		There is a better way to secure your wallet.

Insure your wallet against loss or theft!

Citibank Secure Wallet Plan is the ultimate protection for your wallet. This is the only insurance plan that covers you against all the following risks:

• Loss or theft of your credit card(s)
• Loss or theft of your keys and identification papers
• Death or disability (due to theft/robbery)
• ATM Cash Withdrawal Cover (due to theft/robbery)

Enjoy complete peace of mind while you are shopping, at work or anywhere in the world, as Secure Wallet Plan provides your wallet with the protection it needs - securing your credit cards, be they of Citibank or any other bank, keys and identification papers.

Insurance coverage is available worldwide for 24 hours a day. All financial losses are underwritten by AIG - the leading insurance company in the world.

Credit Card Fraud

Secure yourself against fraudulent usage of your Citibank Credit Card or any other credit card you carry, due to loss, theft or robbery. The insurance plan covers financial loss incurred after loss of the Credit Card(s) and during 48 hours, starting from the time loss and/or theft of the Credit Card.

Secure Wallet Plan offers the following coverage against the loss or theft of credit card(s).

All fraudulent transactions committed as a result of a loss or theft of a Credit Card are considered as one single loss.

Loss or Theft of Keys and Identification Papers

A wallet contains more than just credit cards, which is why Citibank Secure Wallet Plan covers you against the loss or theft of your keys and/or identification papers as well.

In case of the loss or theft of keys and/or identification papers the plan refunds the expenses incurred on the replacement of the following:

Accidental Death & Disability in case of Robbery or Theft

During theft or robbery, your wallet is not the only valuable in danger. That is why Citibank Secure Wallet Plan also includes insurance coverage of Rs. 600,000 in case of loss of life or permanent disability.

Accidental Death
If death of the policy holder is caused due to injuries inflicted on him/her during robbery/theft, whether immediately or within 180 days from the date of robbery, the insurance sum shall be paid to the beneficiary(ies).

Permanent Disability
If permanent disability is caused due to injuries during robbery/theft, whether immediately or within 180 days from the date of accident, the insurance sum shall be paid to the beneficiary(ies). The maximum amount payable under all options is Rs. 600,000/-

ATM Cash Withdrawal Cover

Secure wallet provides you a heightened sense of security & peace of mind. The insurance plan covers financial losses, damages and claims arising due to theft, snatching and robbery of cash withdrawn from any ATM, within the vicinity of 200 square yards.

Monthly premium amount will be charged on your Credit Card or debited from your bank account.

Eligibility

All Citibank customers between the ages of 18 and 65 years can enrol under this plan. The existing policy will stand terminated once the customer attains the age of 66 years.

Free Look Period

Citibank customers may terminate/deactivate the Secure Wallet Plan during the Free Look period of 30 days from the date of issuance of the insurance cover under the Secure Wallet Plan and get the full premium refunded.

Cancellation

The policy may be cancelled at customer's request at any time by calling CitiPhone at 111 222 222 OR by writing to us at the following address:

Citibank's Customer Services Department
3rd Floor, State Life Building No. 1,
I.I. Chundrigar Road, Karachi.

Once the policy is cancelled, the customer will not be liable to pay the remaining premium instalments.

Key Exclusions

Any financial losses, damages and claims caused intentionally by the Policy Holder and/or his/her family members.

Claims Handling

You should contact New Hampshire Insurance Co., AIG Pakistan at the following address:

Manager Claims
New Hampshire Insurance Co., AIG Pakistan
7th Floor, Dawood Centre,
M.T. Khan Road, Karachi.
Telephone: 111-111-244

For more information regarding the claims process, please refer to the Terms & Conditions

For Further Inquiries/Complaints

For any inquiries/complaints, please call CitiPhone at 111 222 222.

A grace period of thirty (30) days following each Premium Due Date shall be allowed for the payment of outstanding Monthly Premium in respect of each Insured Borrower after the first Policy Month. If any outstanding Monthly Premium in respect of an Insured Borrower is not received before the expiration of the grace period, the insurance coverage extended to such Insured Borrower in terms of this Policy shall automatically terminate at the expiration of such grace period and the Policyholder shall not be liable to the Insurance Company in such regard.

Disclosures

• Purchase of Insurance does not represent an investment and does not accumulate a cash value.
• This Secure Wallet Plan is underwritten and issued by New Hampshire Insurance Co., AIG Pakistan.
• Secure Wallet Plan is subject to New Hampshire Insurance Co., AIG Pakistan Terms & Conditions.
• Citibank N.A. will not be responsible in any manner if your application or claim is rejected.
• Citibank N.A. does not offer insurance advice or underwrite insurance policies.
• Premiums paid by the policy holder will be paid to the underwriter. Premium amounts for this insurance plan are not a bank deposit, or other obligation of, or guarantee by Citibank N.A., Citigroup or any of their affiliates.
• Purchase of Insurance is optional and not required to obtain/maintain credit.