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Citibank Credit Shield Plus
If the unexpected happens, you are covered.

OverviewFrequently Asked Questions

Credit Shield Plus is now available with Double Indemnity which provides for an additional payment equal to the outstanding on Citibank Credit Card to the beneficiary nominated in case of accidental death. Citibank Credit Shield Plus gives you total peace of mind by insuring you against unforeseen emergencies concerning your health and life. Under this cover, if you are unable to pay the minimum amount because of temporary disability, the underwriter will pay on your behalf. In the unfortunate event of prolonged critical illness, permanent disability or even death, the underwriter will pay the entire total balance on your Citibank Credit Card. In the event of an accidental death, the underwriter will pay the beneficiary ( appointed by the Card member ) an equal amount of the outstanding on Citibank Credit Card balance.

Credit Shield Plus offers you peace of mind by helping you pay your Citibank Card payments when you are not able to, so your loved ones will not be burdened with these payments.

Citibank Credit Shield Plus provides insurance coverage on occurrence of the following events:

Benefits

  • Temporary disability: In case of temporary disability under Credit Shield Plus minimum monthly payments for up to six months to Citibank on your behalf.
  • Permanent disability: In case of permanent disability under Credit Shield Plus full payment of the outstanding card balance to Citibank on your behalf.
  • Critical illness: Under Credit Shield Plus full payment of outstanding card balance, in case of any of the following critical illnesses, first occurring after the Commencement Date: Blindness, Malignant Cancer, Stroke, Heart Attack, Major Organ Transplant Surgery, Coronary Artery Bypass Surgery and Chronic Renal Failure. Please read the full Terms and Conditions for more detail.
  • Natural Death: In case of death under Credit Shield Plus full payment of the outstanding card balance on your behalf.
  • Accidental Death: In case of Accidental Death an additional amount equal to the outstanding on your credit card will be paid to the beneficiary nominated.
  • The insurance coverage under Credit Shield Plus is subject to the Credit Card & Insurance Terms & Conditions

Key Exclusions

Some of the key exclusions are :

  • Death by suicide
  • Critical illness occurring within 90 days of the commencement of the policy
  • Any deliberate self-inflicted injury
  • Flying other than as a passenger
  • War, Riots, AIDS, HIV
  • Any Critical Illness which was diagnosed prior to the Commencement Date of the Coverage etc.

Eligibility

The eligible age for enrolment under Credit Shield Plus is 21 to 59 years. However, once enrolled on the program the coverage continues till age of 65 subject to premium payments. Coverage automatically terminates after the customer reaches 65 years of age.

Cancellation

You can cancel the Credit Shield Plus cover at any time by calling our CitiPhone on 111 222 222, or writing to us at the following address:

Citibank Customer Services
3rd floor, State Life Building No. 1
I.I. Chundrigar Road
Karachi.

Claims

In order to file the claim to avail the benefit, the insured and/or his/her legal heir(s)/representatives shall comply with the following procedures:

  • To issue a written notice to Citibank within 60 days after any of the event giving rise to a benefit;
  • To submit the dually completed claims form as prescribed and issued by the insurer and along with such documentary evidence as required to substantiate the claim to insurer satisfaction a sit may reasonably require;
  • To undergo medical examination at any time by a medical practitioner appointed by the insurer, the cost of which is borne by the insurer;
  • To provide proof of insured's age if required by the insurer.

Disclosures

  • Purchase of insurance does not represent an investment and does not accumulate a cash value.
  • Credit Shield Plus is underwritten by EFU LIFE Assurance LTD Pakistan.
  • Credit Shield Plus is subject to the Terms & Conditions issued by EFU (Life Assurance Limited)
  • Citibank N.A. does not offer insurance advice or underwrite insurance policies.
  • Citibank N.A. will not be responsible in any manner if your application or claim is rejected.
  • Purchase of Insurance is optional and not required to obtain/maintain credit.
  • Premiums collected will be paid to EFU Life Assurance Limited. Premiums amount(s) for Credit Shield Plus are not a bank deposit, or other obligation of, or a guarantee by Citibank N.A., Citigroup or any of its affiliates neither do such entities assume any obligation in respect of, nor guarantee repayment of such sums.  

 

 


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