Q.1: How should I handle a change in my address?
You can inform us of your new mailing address by sending a written request to our Citibank branch. You can also request for the change by simply calling CitiPhone Banking at 111-222-222
Q.2: What should I do if I encounter problems with my Citibank Debit Card?
If, at any time, you face any problem regarding your Citibank Debit Card, call our 24-hour CitiPhone Banking Customer Service on 111-222-222 for immediate assistance or contact us at www.citibank.com.pk
Q.3: Who should I contact if I encounter any problems abroad?
You can seek emergency assistance by lodging a lost/stolen card report or obtaining emergency cash from Visa Emergency Assistance Centers. Toll-free contact numbers for Visa Emergency Assistance Centers are listed at the end of this guide. When traveling, please make sure that you carry the emergence numbers for your convenience.
Q.4 What should I do if I lose my Citibank Debit Card?
In the event that your Citibank Debit Card is lost or stolen, report it to our 24-hour CitiPhone Banking on 111-222-222 immediately.
Q.5 What if I have an error in my account statement?
If you notice any error in your account statement, report the matter to your Citibank Branch or CitiPhone Banking at 111-222-222 within 14 days from the statement date. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.