Risks which may arise from the use of the Credit Card on different channels
and the mechanism of mitigating these risks
Credit card fraud can occur in a number of ways. So it’s important to treat your credit cards like cash and to become aware of the common ways in avoiding fraud incurring on your credit card. The common types of fraud and the ways they can happen include:
- Your regular bank or credit card statements fail to appear.
- Your credit card statement includes charges for items you have not purchased or ordered.
- You find a transaction using your details has been carried out on the internet without your knowledge or consent.
- You provide your card or PIN details to over a telephone call or on without making a proper identification check.
Limit your losses
It's important to be careful when you use your credit cards. Never lend them to anyone, and never leave your cards or receipts lying around, no matter where you live. To prevent credit card fraud, as a cardholder you should protect your card and card number to the best of your ability. This can save you from being a victim of credit card fraud or theft. Some useful tips for fraud prevention include
- Immediately report to Citiphone Banking at 111-222-222 of your card Lost / Stolen or security information/ATM PIN is compromised / shared or handing over the uncut card to any unknown person.
- Always know where your cards are and keep them in a safe place.
- Ensure that on receiving your card – print your signatures on the back of card signature panel to avoid misuse of unsigned card.
- Citibank offers you a credit card that has added value added features such as a Photo Card (optional) and CitiAlert services to help you safe from fraud or keep you informed of activity on your card.
- Draw a line through the blank space above the total on charge slips to prevent changes.
- Don't sign blank charge slips.
- Cross check details on the charge slip before signing i.e. Amount Charged, Account #, Name, Expiry date.
- Always check receipts against your monthly statements. Errors must be reported within 14 days of the statement receipt date.
- Record card numbers, expiration dates and phone numbers. Keep this record in a safe place separate from your cards. Use it if you need to report lost or stolen cards.
- Never put your account number or personal identification number (PIN) or ATM PIN on the outside of an envelope or postcard. Never put your ATM PIN or TPIN on the card or in your wallet.
- Frequently check your account online to identify erroneous charges. It’s quicker than waiting for monthly paper statements.
Do not disclose or share any personal information pertaining to management of your Citibank Credit Card to any person or individual unless you are sure that a call has been received from Citibank.
Most Internet sales are safe, but as Internet purchases increase, so do incidents of online credit card fraud. There are, however, several steps you can take to reduce the likelihood of becoming a victim.
- Deal only with reputable companies. Make sure the website you access has a physical address and a phone number you can call for additional information.
- Shop at sites that offer secure ordering. Most major Internet shopping sites take security precautions. While on the checkout page of a shopping site, see if the site uses a secure server before you give out your credit card information.
- Never click on Internet links within emails. Instead, type the known URL.
- Before making purchases online, be sure that the site has built-in security features to protect your account information. All reputable merchant sites use encryption technologies that will protect your private data from being read by others as you conduct an online transaction.
- If possible, avoid using a public computer to shop online or access your account(s), always remember to log off and quit the browser when you are finished. All it takes for someone to view your personal information is simply hitting the back button.
- To protect your information use only a computer that has a firewall in place. Install anti-spyware and anti-virus software and implement updates as soon as they’re available.
Safety tips for credit card use on ATM
- Choose a Personal Identification Number (PIN) that's not your phone number or the numbers in your birthday.
- Memorize your PIN and don't write it on anything in your wallet.
- Check all ATM receipts against card statements.
- Never lend your cards to anyone or leave cards and receipts lying around the house.
Keep checking your statements
Even after you have reported your credit cards missing check your statements online frequently to monitor for any fraudulent transactions more quickly. If you find any suspicious charges, please inform our customer services immediately for further action.
The Bank has the right to recover all authorized charges and/or Cash Advance incurred on the Credit Card prior to reporting the card lost/stolen or ATM / TPIN or personal information disclosure.
Card member shall be responsible for all charges / amounts incurred due to unauthorized use of Credit Card in case it is handed over without cutting in two halves or for over look on account of above.
Call now :
111 222 222
Website : www.citibank.com.pk