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What is the Citibank e-card?
The e-card is designed to be used for purchases on the Internet, which is linked to one of your Citibank Credit Cards. On approval of your application, you will be assigned an e-card with an e-card number and a Verification Code, which are different from your basic Credit Card number for security reasons. |
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Where can I use my e-card?
The e-card can be used for making purchases on the Internet only. This means you cannot use it for purchases through Point of Sales Machines and manual imprinters in shops. Additionally, you will not be able to withdraw cash using this card. |
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How do I use my Citibank e-card?
You can use your e-card by entering your card number, expiry date and in some cases the Card Verification Code (some sites might ask for it) to conclude your shopping transactions for the items you selected to purchase on the site. |
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Where can I find the Card Verification Code?
This is a unique number given to all Citibank e-card members to complete the financial transactions on the Internet and is printed on the face of the e-card. |
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If I decide to close my basic card, can I keep my e-card and continue using it?
No, your e-card is linked to your basic card and will have to be closed too. |
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Why is there no magnetic stripe on the e-card?
The e-card does not bear the magnetic stripe because it was designed only for Internet and other purchases where physical presentment of the card is not required. For security it cannot be misused at Point of Sale machines or ATM machines by anyone. |
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What are the security features of the e-card?
Your e-card prevents you against fraud through its security measures:
1. Your e-card number is totally different from your Basic Credit Card.
2. In order to protect usage of your e-card by unauthorized people, there is no expiry date on your e-card. This specific date will be known only by you.
3. Fraud Early Warning System is a unique system that continuously monitors transactions on your Citibank e-card to prevent fraudulent usage. When any suspicious transaction occurs on your account, which is not in line with your usage pattern, we will give you a call to check and confirm that the transaction is genuine.
4. Your data on the card is printed and not embossed so it cannot be used on manual Point of Sale machines.
5. Your e-card is not active upon receiving it till you activate it by calling 111-222-222.
6. The Credit Limit assigned for the e-card is low to ensure that your risk is limited. |
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What should I do if I lose my e-card?
In case your e-card is lost or stolen, please call us immediately on 111-222-222 from within Pakistan or (9221) 2432000 if abroad, and we will block your card and issue a new one for you, free of charge. |
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Do I need a Cash Withdrawal PIN for the e-card?
No, you don't need a PIN as you cannot withdraw cash with your e-card. |
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How do I apply for an e-card?
If you are an existing Citibank Credit Cardmember,
1. Just Apply Online.
2. Or you can fill in the physical application form and drop it any of our Drop box Locations or mail it to:
Citibank N.A
Data Entry Unit
3rd Floor,State Life Building No. 1
I.I. Chundrigar Road
Karachi. |
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Do I need to send any documents when I apply for a Citibank e-card?
If you are already a Citibank Cardmember, you don't need to send any documents at all. |
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Can the e-card be issued separately?
No,the e-card will be issued as a supplementary to your basic card. |
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What is the Annual Membership Fee?
The Annual Membership Fee will be Rs. 500 for all Citibank Cardmembers. This will be charged to you yearly. |
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How should I make my payments?
The e-card payment will be part of your Credit Card Statement. Just like your Supplementary Card billing, the e-card billing will be shown the same way on your Credit Card statement. Payments for your e-card transactions will be shown on your Credit Card bill. You can make these payments through cheque, cash at our branch counters, CitiPhone or in any of our Drop Boxes. |
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Can I convert my existing supplementary to an e-card?
No.The e-card can be issued only to the Basic Cardholder. |
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What is the Credit Limit on the Citibank e-card?
The maximum Credit Limit is 20% of your basic card limit. The Credit Limit assigned on the e-card is part of the overall Credit Limit you have on your basic card. |
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Do I receive Rewards on my e-card?
Yes.Your e-card entitles you to Rewards Point on the amount you spend. For every Rs. 50 spent on your e-card, you earn 1 Rewards Point which you can accumulate and get fabulous gifts for free. |
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