eStatements

Terms and Conditions

1. Citibank Credit Cardmember(s) who may or may not be Citibank Branch Banking Customers (“Customer”) can request for subscription to or cancellation of the electronic statement pertaining to his/her/their Citibank Credit Card account(s) and Branch Account(s) (“eStatements”) through electronic email (“email”) by calling CitiPhone on 111-222-222. However, Citibank reserves the right to reject any request for subscription for e-Statement, without giving any reason or notice.
   
   
2. Upon successful acceptance of request for, the Customer shall be bound by the terms & conditions contained herein, all laws and regulation applicable to e-Statement facility, in addition to the terms & conditions governing the Citibank Credit Card, paper based Statement of Credit Card Account and General Terms and Conditions for branch accounts (as applicable). The terms & conditions for e-Statement, Credit Card & Branch Accounts can be changed any time at the sole discretion of Citibank with prior notice, without assigning reason(s).
   
   
3. The customer shall be responsible for the e-mail address provided for receipt of the eStatement should be exclusively accessible to him / her only. In the event the contents of e-Statement becoming known to third party / unintended recipient for any reason and through any means whatsoever, the Customer shall not hold Citibank responsible in any manner whatsoever and keep Citibank indemnified as such and at all time. Further, Citibank does not warrant against any external factors affecting the privacy and / or security of e-mails during internet transmission.
   
   
4. The Customer will continue to receive regular paper based Statement of Account(s) even after enrollment in the e-Statement facility. In case the Customer is unable to timely access and examine e-Statement or in case e-Statement is not received by the Customer for any reason whatsoever, he / she shall be liable to make payments as per advice on paper based Credit Card Statement. However, the Customer shall remain responsible at all times to immediately notify Citibank delayed / non-receipt of e-Statement and / or paper based Statement of Account(s), by calling CitiPhone banking on 111-222-222. Not receiving intimation in such regard shall confirm that the Customer has received the e-Statement and / or paper based Statement of Accounts, timely.
   
   
5. The Customer shall remain responsible to retain all sales slips pertaining to credit card transactions enabling him/her to ensure validity of the e-Statement entries, including printed receipts from electronic terminals. Citibank reserves the right to receive fees and charges, which Citibank may impose from time to time in connection with the e-Statement, in the manner stipulated by Citibank.
   
   
6. In case of disputed transactions, Customer shall remain responsible to notify Citibank Customer Services, State Life Building No. 1, 3rd Floor, I.I. Chundrigar Road, Karachi within 14 days of the statement date failing which it shall be deemed conclusively that the Customer has accepted the e-Statement and / or paper based statement to be true, accurate and correct in all respects.