eStatements

1. What is an eStatement?
2. What is the difference between eStatement and Paper-based Statement?
3. How much would eStatement service cost me?
4. How do I enroll myself for eStatement service?
5. Once I get enrolled for eStatements, will I still receive paper-based statements as before?
6. What are the benefits of subscribing to eStatements?
7. What kind of attachment will the email have?
8. What if I have more than one type of Citibank Credit Cards and I want to receive eStatement for all of them?
9. What do I have to do if I wish to unsubscribe from eStatement service, or make changes to my email address information?
10. What are the reasons for not receiving eStatements, even if I am subscribed for the service? What can be done in such a situation?
11. How does Citibank ensure security of my Credit Card Statements through this service?
12. Will I be able to view the activity on my Supplementary Credit Cards?
13. After e-Statement subscription, how soon can I expect to receive my first Electronic Statement?

1. What is an eStatement?
   
   
   eStatement is an electronic form of your monthly Credit Card Statement sent by Citibank to your preferred email address in the form of an Adobe PDF attachment. It’s the easiest way to keep track of your transaction history. You will also receive your Branch Account(s) statements, in case you have any. You can save, print & access your eStatement at any time you wish.
   
   
   
2. What is the difference between eStatement and Paper-based Statement?
   
   
   There is no difference between eStatement and Paper-based Statement except in the mode of delivery. eStatement contents are exactly the same as that of Paper-based Statements and they both are generated on the same date of each month. eStatements only reach you earlier in your email inbox.
   
   
   
3. How much would eStatement service cost me?
   
   
   Being upfront in continuously adding value to our service, eStatements are absolutely free of cost!
   
   
   
4. How do I enroll myself for eStatement service?
   
   
   If you are a Citibank Credit Card holder, all you need to do is to call CitiPhone Service at 111 222 222 and ask CitiPhone agent to enroll you for eStatements.
   
   
   
5. Once I get enrolled for eStatements, will I still receive paper-based statements as before?
   
   
   Yes. Even if you have enrolled for eStatements, you will receive paper-based statements regularly.
   
   
   
6. What are the benefits of subscribing to eStatements?
   
   
   Among other benefits, prominent ones are:
• no more issues of missing statement due dates
• No hassle of filing papers for keeping your statement records. You can always view them by accessing your email inbox
• eStatements are highly secure with password-protected statements in attachment
• You can access and view eStatements anywhere around the world whenever you want.
  
  
7. What kind of attachment will the email have?
   
   
   You will receive an email from Citibank containing an Adobe PDF attachment. The attachment is your Credit Card Statement. To open the attachment, you will be required to enter a fixed password. Incorrect password attempt will not open the attachment.
   PDF is an acronym for Portable Document Format (PDF). It is a universal file format created by Adobe to provide a standard form for storing and editing printed publishable documents. To view PDF files one must download the Adobe Acrobat Reader (Version 5.0 or above) application, which is available free from Adobe's website www.adobe.com
   
   
   
8. What if I have more than one type of Citibank Credit Cards and I want to receive eStatement for all of them?
   
   
   When you subscribe to any one type of Citibank Credit Card, you will automatically receive eStatements of all your valid Citibank Credit Cards Account and Branch accounts, if any, as a separate email. Last four digits of Credit Card / Branch Account number will be mentioned in email text to notify the Credit Card /Branch Account to which the attached PDF statement belongs. While subscribing, CitiPhone Banker will inform you about the Credit Cards which have been enrolled for e-Statements. However, you do not have the option to unsubscribe eStatement service on any one Credit Card account of your choice. In case you unsubscribe to the eStatement service, you will not receive eStatement of any Credit Card and Branch Account.
   
   
9. What do I have to do if I wish to unsubscribe from eStatement service, or make changes to my email address information?
   
   
   To make any changes in email address(es) provided, or unsubscribe from eStatement service, all you need to do is to call CitiPhone Service at 111 222 222 and get the updates done. Incase of any modification to your eStatement details; you will receive a Modification email to inform you that the changes have been successfully made.
   
   
   
10. What are the reasons for not receiving eStatements, even if I am subscribed for the service? What can be done in such a situation?
    There can be three major reasons for not receiving eStatement even if you have subscribed for the service:
    
• Your inbox has exceeded its size limit, and thus the email is bounced back
• Your email service provider have blocks on Citibank emails
• The email address you had provided for subscription is incorrect.
  Solution:
• Provide email address with ample space in order to avoid bounce backs due to over limit condition
• Check with your email service provider of blocks on Citibank emails
• There is an option of providing Secondary Email that our CitiPhone Banker will inform you of at the time of subscription. Please avail that. Incase we have a secondary email address and the email is bounced back on the primary one, Citibank will send your eStatement on the secondary address.
• Confirm your subscription details by calling CitiPhone at 111 222 222.
  
  
  
11. How does Citibank ensure security of my Credit Card Statements through this service?
    
    
    The eStatement will be protected with a password to secure against un-authorised access. Password issuance mechanism will be communicated to you by our CitiPhone banker at the time of subscription.
    
    
    
12. Will I be able to view the activity on my Supplementary Credit Cards?
    
    
    Yes. Details of transactions on the Supplementary Card(s) etails will appear on the Basic Card eStatement.
    
    
    
13. After e-Statement subscription, how soon can I expect to receive my first Electronic Statement?
    
    
    You will receive a welcome message with-in 24 hours of your subscription to the service to confirm your email address. You’ll start receiving monthly statements from your next statement date.

FOR FURTHER DETAILS, PLEASE REFER TO TERMS AND CONDITIONS FOR eSTATEMENT.