Internet Security

Reporting and Handling of Incidents

• Citibank is committed to offering our customers the highest level of support possible.
  
  
• If you suspect that there has been any un-authorized breach of your Account(s) online, or that an online transaction has taken place that you did not initiate, you should notify Citibank immediately by calling CitiPhone Banking at 111-222-222.
  
  
• Security incidents will be escalated to our technical support staff for evaluation. If any breach of security appears to have occurred, the bank will investigate it further.
  
  
• Citibank will provide you an interim update of our investigations and the status of your case. Final resolution of any incident, though, will depend on the nature and complexity of the incident, as well as the details surrounding the case.
  
  
• While we investigate, our officers may ask you to provide more details surrounding the incident to allow us to resolve your case as quickly and as efficiently as possible.