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At Citibank we aim to continuously improve your banking experience - your feedback and suggestions are very important to us. Please send us any comments you may have regarding your Citi experience, through any of the following ways:
If you are already a customer and want to send us a message, please click here to login to Internet Banking.
Login with your 16 digit card number and ATM PIN. When you have successfully logged on to Citibank online,
click the "Customer services" icon. Compose and send us a secure email with your comments and we will try
and get back to you as soon as possible.
If you are not a customer and want to send us your comments via a secure email, click here
You can call our 24/7 CitiPhone Banking to register a complaint, or provide us with any other comments you may have. We will ensure that your complaint is directed to the relevant department and that you receive a response as quickly and effectively as possible.