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CitiPhone Services
Schedule of Charges

Self Service Banking

BankingCredit CardsBanking & Credit Cards

CREDIT CARDS

Inquiry

Transactions

 

INQUIRY


Product Inquiry

You can inquire about any of the Citibank Products through Self Service Banking, 24 hours a day, 7 days a week!

  • - Simply dial 111-222-222
    • Select the language (press 1 for Urdu, 2 for English)
    • Press 3 for Product Information
    • To get information on a product, press 2
    • To get information about product, press 1 & to receive a product brochure by fax, press 2

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Credit Card Balance

Inquire about your credit card balances through Self Service Banking , 24 hours a day, 7 days a week!

  • Simply dial 111-222-222
    • Select the language ( press 1 for Urdu, 2 for English)
    • Press 1 for Services Menu
    • Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
    • Press 1 for Account Balances Inquiry
    • Press 2 for credit card balance

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Credit Card Last Statement Details

Inquire about your credit card last transaction details through Self Service Banking , 24 hours a day, 7 days a week!

  • Simply dial 111-222-222
    • Select the language (press 1 for Urdu, 2 for English)
    • Press 1 for Services Menu
    • Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
    • Press 1 for Account Balances Inquiry
    • Press 1 for Last Statement Details
    • For Summary of Last Month Statement press 1 for details of Last Month Statement details press

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Copy of Credit Card Statement

You can get the copy of your last month statement through Self Service Banking , 24 hours a day, 7 days a week!

  • Simply dial 111-222-222
    • Select the language (press 1 for Urdu, 2 for English)
    • Press 1 for Services Menu
    • Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
    • Press 3 for Card Services
    • For Copy of Statement Press 1
    • For Last Month Statement Press 1 & for Billed Transaction After Statement press 2
    • For Statement By Fax Press 1 & for Statement by Mail Press 2

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Disputed Transaction Form by Fax

You can get the dispute transactions form by fax through Self Service Banking , 24 hours a day, 7 days a week!

  • Simply dial 111-222-222
    • Select the language (press 1 for Urdu, 2 for English)
    • Press 1 for Services Menu
    • Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
    • Press 3 for Card Services
    • For Disputed Transaction Form by Fax Press 2

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Rates

Inquire about conversion Rates through Self Service Banking, 24 hours a day, 7 days a week!

  • Simply dial 111-222-222
    • Select the language (press 1 for Urdu, 2 for English)
    • Press 3 for rates.
    • For Time Deposit rates, press 1
    • For Conversion rates, press 2

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TRANSACTIONS


Utility Bill Payments

You can make Utility Bill Payment through CitiPhone Banking, 24 hours a day, 7 days a week!

  • Simply dial 111-222-222
    • Select the language (press 1 for Urdu, 2 for English)
    • Press 1 for Services Menu
    • Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
    • Press 2 for Utility Bill Payments

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Change Your Mailing Address or Telephone

You can change your mailing address or telephone # through Self Service Banking, 24 hours a day, 7 days a week!

  • Simply dial at 111-222-222
    • Select the language (press 1 for Urdu, 2 for English)
    • Press 1 for Services Menu
    • Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
    • Press 3 For Card Services
    • Press 3 to Change Your Mailing Address or Telephone #
    • To Change Your Mailing Address Press 1; To Change Your Telelphone # Press 2

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