| CitiPhone Banking |
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Banking • Credit Cards
Inquiry
Transactions
You can inquire about any of the Citibank Products through CitiPhone Banking - 24 hours a day- 7 days a week!
- Simply dial 111 222 222.
- Inquire about the product. OR
- Simply dial 111-222-222
- Select the language ( press 1 for Urdu , 2 for English)
- For Product Information & rates ,Press 3
- For Product Information Press 2
You can also avail this service through our Self Service Banking or visit us at any of our Branches or mail us your request.
Inquire about your account balances or your Time Deposits through CitiPhone Banking- 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 1 for statement
- Inquire you account balance and other details
You can also avail this service through our Self-Service Banking or visit us at any of our Branches or mail us your request.
Avail our CitiPhone Banking- 24 hours a day- 7 days a week, to know/inquire your statement details.
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Inquire you statement details.
You can also avail this service through our Self-Service Banking or visit us at any of our Branches * or mail us * your request
* For charges please see Schedule of Charges
(This facility is currently not being offered)
Inquire about Interest and Conversion Rates through CitiPhone Banking- 24hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- Press 3 for rates & products info
- Press 1 for rates
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Inquire about rates
Have additional account opened under your existing relationship and with the same title through CitiPhone Banking- 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16-digit CitiCard number and your 4 digit T-PIN number.
- Press 0 to be connected to the CitiPhone Banker
- Request to open your new account
Be a Citibank Account Holder- Visit any of our Branches
To activate your previously dormant/ inactive account, visit us at any of our Branches
To close your existing relationships with us, visit us at any of our Branches
Request a 25, 50 and 100 leave checkbook through CitiPhone Banking*- 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 5 for bank services
- Press 2 for check book
- Place your request
You can also avail this service through our Self Service Banking or visit us at any of our Branches or mail us * your request.
* For charges please see Schedule of Charges
ATM CArd Issuarnce & Re-issuance |
related topic: ATM-PIN |
Require an ATM card? Visit us at any of our Branches
Lost your ATM card? Fearing it would reach wrong hands? No problem. Contact us through CitiPhone Banking- 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Request to block your ATM card.
T-PIN (Telephone Personal Identification Number) Issuance / Change |
related topic: ATM-PIN |
Have your T-PIN (Telephone Personal Identification Number) number issued or changed by simply contacting us through CitiPhone Banking- 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- If you want to have your T-PIN issued please hear the message to enter your 16 digit CitiCard number and your 4 digit T-PIN Number twice and don't press any number.
- In case of incorrect T-PIN call will be dilerved to CitiPhone Banker for issuance.
- If you want to change your T-PIN, press 5 for banking services.
- Press 3 for T-PIN/ATM issuance.
- Press 0 connected to CitiPhone Banker.
- Place your request
You can also avail this service through our Self Service Banking or visit us at any of our Branches
ATM-PIN Issuance / Change |
related topic: T-PIN-PIN |
Do you want to have your ATM issued / change your ATM-PIN? No problem. Simply contact us through CitiPhone Banking- 24 hours a day- 7 days a week!
- Simply dial 111-222-222
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- In case of incorrect T-PIN call will be dilerved to CitiPhone Banker for issuance.
- If you want to change your T-PIN, press 5 for banking services.
- Press 3 for T-PIN/ATM issuance.
- Press 0 connected to CitiPhone Banker.
You can also avail this service through our Self Service Banking or visit us at any of our Branches
Manager's Check/Demand Draft Issuance |
Do you have any local or national transactions to carry out through Manager's cheque (pay order) or Demand Drafts? Contact us for issuance of Manager's Check/Demand Draft** through CitiPhone Banking* 24 hours a day- 7 days a week!
** Withholding tax will be deducted if National Tax Number number is not provided and 'Tax exclusion' form not signed.
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Place your request
You can also avail this service through any of our Branches*
* For charges please see Schedule of Charges
Need a Counter Check? No problem. Visit us at any of our Branches*
* For charges please see Schedule of Charges
Have your funds transferred from one of your account to another in the same relationship immediately through CitiPhone Banking - 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 4 for transfer & payment.
- Press 2 for internal funds transfer.
- Place your request
You can also avail this service through our Self Service Banking or visit us at any of our Branches
Have your funds transferred from one of your account to another account * through CitiPhone Banking** - 24 hours a day- 7 days a week!
* Should be enrolled in Pre-authorized Third Party Transfer Service.
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 4 for transfer & payment.
- Press 3 for third party tranfer
- Place your request
You can also avail this service through our Self Service Banking or visit us at any of our Branches **
** For charges please see Schedule of Charges
A unique service of Citibank, whereby which you can inform us about your instructions from anywhere in the world through fax , and we will execute it in no time.
** Fax Indemnity should be in place to avail this service.
For further details, visit us at any of our Branches
Time Deposit Booking and Encashment |
Have a Time Deposit booked or encashed through CitiPhone Banking- 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Place your instructions
You can also avail the this service through any of our Branches
Avoid waiting in long queues in scorching heat for making payments of your utility bills ! Avail this service absolutely free of charge through CitiPhone Banking - 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Place your request *
* Give your request 2 working days before your Utility Bills Payment due date
You can also avail this service through our Self Service Banking or visit us at any of our Branches
If you have an account with us then why walk up to the bank or a drop box for making your Credit Card payments! You can pay your card bills through CitiPhone Banking- 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 4 for transfer & payment.
- Press 1 for card payments.
- Place your request
You can also avail this service through our Self Service Banking or use our Drop Box Facility (linked to Drop box Location page) or visit us at any of our Branches or mail us your check or visit any of our Customer Service walk-in units
For direct debit in your account, contact us at any of our Branches
To attain your balance certificate contact us through CitiPhone Banking* 24 hours a day- 7 days a week!
* For charges please see Schedule of Charges
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Place your request
You can also avail this service through any of our Branches* or mail us your request.
Change of Address / Telephone Number |
Shifting your home or office or changing the telephone numbers? Contact us through CitiPhone Banking- 24 hours a day- 7 days a week!
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Place your request
You can also avail this service through any of our Branches or mail us your request.
Thinking of adding more titles/ signatories in your account? Visit us at any of our Branches to avail this service.
To change your signatures for your existing or new account, visit us at any of our Branches to avail this service.
If you don't wish to have Zakat deducted from your account, visit us at any of our Branches
Misplaced a cheque? Fearing that it would reach wrong hands? No problem. Contact us through CitiPhone Banking* - 24 hours a day- 7 days a week to request a "Stop Payment" on your check*
- Simply dial 111-222-222.
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Inform the CitiPhone Banker of your check number to place a stop payment
You can avail the same service by visiting any of our Branches*
* For charges please see Schedule of Charges
Removal of Stop Payment mark |
To remove the stop payment mark, visit any of our Branches
Removal of No-Debit Marking |
To remove the No-Debit mark, visit any of our Branches
Have Traveler's Checks issued and encashed (only CitiCorp) . Avail this service by visiting us at any of our Branches *
* For charges please see Schedule of Charges
Our prime goal at Citibank is the satisfaction of our customers in all respect. If you have any complaints /suggestions for us, you are welcomed to contact us through CitiPhone Banking- 24 hours a day- 7 days a week, Don't forget to get your unique Complaint number!
- Simply dial 111-222-222
- Select the language ( press 1 for Urdu , 2 for English)
- For Services press 1
- Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
- After hearing your balance, press 0 to speak to a CitiPhone Banker
- Inform the CitiPhone Banker to forward your complain/ suggestions regarding any issue.
You can also launch a complaint / inform us about similar issues by contacting us at any of our Branches or at any of our customer service walk-in units or mail us your request.
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