| Product & Service Inquiries |
| Account Balance Inquiries |
| Transaction Details Inquiry |
| Profit Rates Inquiry |
| Additional Account Opening Under Existing Relationship |
| Activation of Accounts rendered Inactive |
| Debit Card Activation |
| Check Book Request |
| Debit Card Re-issuance/Replacement |
| Reporting Lost/Stolen Debit Cards |
| T-PIN or ATM-PIN Issuance/Re-issuance |
| Request for a Manager's Check / Demand Draft |
| Account to Account Internal Funds Transfer --- in the same relationship |
| Time Deposit Booking & Encashment (For pre-mature encashment of a Time Deposit please contact your Personal banker) |
| Request for a Balance Certificate/Bank Statement/Reference Certificate/Tax Certificate/Proprietorship Letter |
| Request for Change of Address/ Contact Number |
| Stop Payment Marking for Misplaced Cheques |
| Request for Marking No Debit Status on Your Lost Checkbook |
| Removal of WHUN Status Marked Due to Return Mail |
| Citibank Online Payee Activation |
| Request to Link Debit Card to Additional Accounts |
| Request for Debit Card Point of Sale Spending Limit Enhancement |
| Citi-Alert Enrollment/Amendment/Deletion |
| E-statement Enrollment/Amendment/Deletion |
| Enrollment or Cancellation of Bank Insurance Services |
| PTCL and Post-Paid Mobilink Cell Phone Payments |
| General Complaints, Requests, Suggestions -- Please do not forget to ask for your complaint / request number |
| Product Inquiries |
| Application Status Inquiry |
| Balance Inquiry |
| Transaction Details & Charges Inquiries |
| Reward Points Inquiry |
| Disputed Transaction Inquiry |
| Credit Card Activation Request |
| Credit Card Cancellation Request |
| T-PIN & ATM-PIN Issuance/Re-issuance |
| Credit Card Block / Unblock Request |
| Blocking a Lost/Stolen Credit Card |
| PTCL and Mobilink Postpaid Connection Bill Payments (Give your request 2 working days before your payment due date) |
| Reward Points Redemption Request |
| Address & Contact Number Change Request |
| Change of Billing Address Request |
| Card Clubbing/Upgradation Request |
| Enrollment or Cancellation of Insurance Services |
| Credit Card Re-instatement/Early Renewal Request |
| Credit Card Bill Payment through Your Branch Banking Account |
| Citi-Alert Enrollment/Amendment/Deletion |
| E-statement Enrollment/Amendment/Deletion |
| Mobilink Direct Debit/Jazz Auto Pay Facility Enrollment or Cancellation |
| Request for Smart Installment Plan for Heavy Transactions |
| Submission of General Complaints, Requests, Suggestions (Don't forget to get your unique complaint / request number) |
