Report something suspicious: Worried that your online or personal security details may have been compromised?
Call 0808 109 8888 or if calling from outside the UK dial +44 (0) 20 7500 1445.
If you receive a suspicious email please forward it to firstname.lastname@example.org and delete the mail from your inbox.
If your Visa Debit Card has been lost or stolen please call us to report it immediately on 0808 109 8888 or if calling from outside the UK +44 (0) 20 7500 1445.
Your personal details are precious and should always be kept safe and secure. At Citi International Personal Bank we continually update our security to ensure you and you details are protected.
Below we outline a few steps that you should take to protect yourself from becoming a victim of fraud.
Passwords and personal information
Never give your password or security code details to anyone, except when asked to provide individual letters from your security code when talking to Citi International Personal Bank on the phone. We will never ask you for your full security code. Ensure that when you are sent your security code you memorise it then destroy the notification.
Logging out of Citibank Online
Never leave your computer unattended when logged in to Citibank Online our online banking platform. Always log out.
Dispose of receipts and statements carefully
Your personal and card details can be obtained from receipts or statements. To protect your identity you should tear up or shred any sales or cash machine receipts, letters or statements before throwing them away.
Keep your cards in a safe place
Your cards should always be kept in a safe place and never let anyone else use your card. It’s also important to remember to not let retailers take your card out of sight, whatever excuse they may give you.
Protect your PIN
Always keep your Citi International Personal Bank card Personal Identification Number (PIN) secret and secure.
Be alert at cash machines
When using your card at a cash machine you can follow the steps below to keep you card secure.
Occasionally clients have reported receiving fraudulent emails that appear to be from Citibank, but which are, in fact, sent by imposters. Be very suspicious of any business or person who asks for your password, social security number, or other highly sensitive information.
Citibank will NEVER ask clients to provide sensitive information in this way. You should not reply to such emails.
For more information on fraudulent emails visit the Fraudulent Email page.
With the internet becoming the predominant channel for shopping, along with more communication being sent via email, it’s important to recognise and protect against phishing.
Phishing is a term given to emails that attempt to fraudulently obtain your security details. The emails usually look genuine but may contain spelling mistakes and grammatical errors. Phishing emails unlike our Citi International Personal Bank emails may not be personally addressed.
Phishing emails will often refer to security problems or account re-activation and will include a link to a website. It’s important that you do not follow the links in the email.
Citi International Personal Bank will never send you an email asking you for confidential or personal security information. If we have a security problem we will either contact you directly or request that you contact us.
If you receive what you think is a phishing email please forward it to email@example.com and delete the mail from your inbox.
Remember never click on the links in the email or provide any of your details. In some cases by following the link you may have downloaded a malicious program that captures your keystrokes onto your computer.
Citibank Online security
Always enter the Citi International Personal Bank web address directly into your browser and don’t follow any links, this will ensure that you access the legitimate site. The web address for Citi International Personal Bank is: http://www.ipb.citi.com
When accessing the logon screen of Citibank Online ensure that the website address starts with https://. Some browsers will also indicate this with a padlock symbol in the address bar.
Antivirus and antispyware
Make sure your computer is protected against viruses and spyware by installing protective software.
It’s also important to update any antivirus software you have by downloading the latest versions on a regular basis. If the software you use supports auto updates then we recommend that you set this to automatically check for updates every time you connect to the internet.
Make sure that your computer's operating system and browser software is updated with the latest security patches.
We recommend you use a firewall to reduce the likelihood of unauthorised access to your computer from the internet. If you do use a firewall ensure that it is updated regularly.
If you use a wireless network to access the internet ensure that this is encrypted/secure. If the wireless network is not secure other people may be able to access your internet and your internet sessions.
Public or shared computers
If you access Citibank Online from a computer that is not your own then you must ensure that the computer you use has antivirus software, firewall and the latest software updates installed.
We would recommend you don’t use a publicly available computer, for example in an internet café, to access your accounts.
Mobile phones, especially smart phones and phones with Bluetooth, are at risk from a number of electronic attacks as well as traditional risks like theft.
Why protect your mobile phone?
Besides the usual risks with mobile phones for example:
Internet on your smart phone
An increasing number of mobile phones can access the internet in the same way as your home computer or laptop. In the same way that you should protect your home computer you should be protecting your smart phone.
For example, if you use your smart phone to login to a web site this information could be stored on the devise. The information stored can include usernames and passwords. If your mobile phone was then stolen the thief may be able to access this information.
Be password smart
To help keep your passwords safe on your smart phone, follow the steps below:
When using your smart phone online or downloading applications follow the tips below to help keep your details safe:
Always remember that if you are using the internet via an un-secure WI-FI connection you need to understand the risks. These threats could be the theft of your data or the criminal ability to re-direct you to a website that will capture your details or download a virus to your phone. If you are using WI-FI in a public place make sure it is secure.
Protect personal details
Synchronising your mobile with your computer
If you synchronise your mobile phone to your home or work computer there is a high chance that personal information that you thought you were leaving at home, you are carrying around in your pocket. Make sure you know what data is saved to your mobile and if you don’t need to be carrying it with you then change the settings of your synchronisation software to stop it from copying over.
Stay with reputable sites & applications
The small screen size on a mobile can make it more difficult to spot fraudulent websites so it’s critical to make the relevant checks; for example, keep an eye on the website address to make sure you are not being diverted onto other sites.
Mobile banking can be a very efficient way to manage your finances, but only use applications written and published by your bank. Avoid third party tools and make sure you follow the password advice above.
Protect against malicious software
There is growing evidence that criminals are using SMS text messages in phishing scams. Be careful about clicking on embedded internet links in text messages.
Until recently mobile phone viruses affecting smart phones have not been a major threat, with viruses occurring on very few smart phones. However due to the growing demand for smart phones the risk is increasing for them to be targeted by fraudsters.
Most of the virus attacks on smart phones have so far not caused damage or very little damage to the smart phone or the users’ identity, having said this you still need to be mindful of the potential risks of mobile viruses and minimise the chance of becoming a victim.
Bluetooth is a short-range wireless network that allows devices like smart phones, computers and headsets to communicate with one another. This method of communication is not inherently unsafe; it does need to be used properly to avoid risks.
Remember it’s not 'just a phone'
To ensure confidence and peace of mind for clients who use our services, we’re continually improving and developing our security measures.
We employ a range of security measures to protect your security and personal information. These include:
A dedicated security team that investigate new technologies, monitors activity and responds promptly to any security issues.
Whether you call us, or we call you, we always take steps to check your identity before giving out information about your account over the phone.
A 128-bit SSL (secure Sockets Layer) encryption engine, that provides industry standard levels of security ensuring that your information cannot be read by anyone else.
Online access will be suspended after 5 invalid login attempts or 3 consecutive invalid PIN attempts both at an ATM and in Citibank Online.
Logging you off your online account if it is inactive for more than 6 minutes.
Citi International Personal Bank has strict standards of security and confidentiality to safeguard clients information.
To ensure your information is kept as secure as possible, we’re pleased to announce that Citi International Personal Bank clients can now download the PC security software SafeOnline free of charge, courtesy of Prevx.
SafeOnline works on top of any anti-virus software and alongside all other security products you already have on your computer. However, unlike your anti-virus software, it is designed to protect log in details, like your username and password, and personal information, like your name and bank account details. SafeOnline protects you in three ways:
SafeOnline takes just seconds to install, and once you’ve installed it, you can leave it running in the background, as it updates automatically, so you can stay protected against the latest threats.
|Under 1MB, downloads in seconds|
By downloading and installing Prevx SafeOnline, you agree with Prevx's terms and conditions. Citi International Personal Bank is not responsible for, nor do they guarantee, the content or services associated with this product. All queries regarding Prevx SafeOnline should be directed to Prevx Support.
Supported operating systems: Windows 2000, XP, 2003, Vista, 2008, Windows 7, 32 or 64bit. Mac operating systems will be supported in the near future.
Supported browsers: Internet Explorer (versions: 5/6/7/8), Mozilla Firefox (versions: 1/2/3), Google Chrome (versions: 2/3/4), Opera (versions: 9/10).
For best performance we would recommend at least the following:
To find out more about keeping your identity and your money safe here are a few useful links you may want to look at.
Banking: For more information about banking and security review this link brought to you by the UK banking industry:
Shopping: A guide to secure online shopping has been created by the Office of Fair Trading:
Identity Theft: For information about protecting your identity visit the identity theft website:
Software Updates: As software providers continue to improve the security of their products, it's important your computer uses the latest versions available. If you're using Microsoft software, you can do this by visiting the following website:
If you are a Mac user, you can visit: