Some of the documentation is different for London and Jersey clients because they fall under different regulators – The Financial Conduct Authority (FCA), Central Bank of Ireland (CBI) and The Jersey Financial Services Commission (JFSC). Where this is the case we have made it clear which documents apply to which centre.
Please Note: There are two legal entities available in our London centre (Citibank N.A., London Branch and Citibank Europe plc, UK Branch). Clients are booked into the appropriate entity according to their residency and other individual circumstances.
If you want to apply for an account you can do so by following our simple application process.
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The terms and conditions explain in detail all the important information you should know before joining Citi International Personal Bank.
Our Best Execution Policy explains how we consistently work to achieve the best possible prices and results for you on any financial order you place with us.
The Conflicts of Interest Policy outlines the procedures we have in place to identify, consider and manage potential conflicts of interest, and protect the integrity of our relationships with retail, institutional and other clients.
The Investment Costs and Charges Illustration above (effective 11 July 2018) has been updated to clarify that we charge different fees depending on whether you purchase investment products with us online or directly with us via telephone. The Investment Costs and Charges Illustration shows the impact those fees may have on the potential return of your investment. Please be assured these fees have not changed and are also set out in our current Fee Schedule.
If you are taking out an investment product with us it is important that you understand what type of advisory services we offer as well as the type of fees we charge. The documents below explain the ‘key facts' about our offshore investment services.
We make it easy for you to transfer funds across the world, securely and quickly. For more information refer to our global fund transfers section.
Understanding what you want from us and your thoughts on our service is vital to us. We want to ensure we are continually providing the best service possible.
Read detailed information on our complaints policy:
There are currently no translated documents available online, but documents will be uploaded as they are ready. In the mean time, to find out the contact details of a Relationship Manager that speaks your language, please visit our multi-lingual page.
Summary of changes
Changes to our ‘Important information about our services’
We have amended our terms to make it clear that if you are a US Person and you do not provide us with a valid Form W-9 within 30 days following our request to do so, we can terminate your Agreement with us or close your Account by giving you notice.
We have also made the following changes:
Changes to our ‘Fee Schedule’
We have clarified in Section 3 that:
This does not reflect a change to the way we currently calculate your relationship balance, we have simply included reference to this in the updated Fee Schedule.
Changes to our ‘Transferring Funds leaflet’
We will be making a change to your International Bank Account Number (‘IBAN’) in the coming months that will make it quicker and easier to process certain payments into your account. We will be in touch with you closer to the time to tell you more about the change we are making. For the most up to date details you should always check our Transferring Funds leaflet