Accessibility

Our website

For some helpful hints on changing your browser settings to make using our website easier to use, including changing the size of text, the following browser-specific information can help you:

Internet Explorer
Firefox
Chrome

In addition your computer may also have features such as the Windows Ease of Access Centre. For example using these features your computer may be capable of reading out the text on the screen or magnify a portion of the screen.

Our Citi branches

To make life easier and banking smoother, we have improved our Citi branch access. We currently provide wheelchair friendly access (either level or ramp) in our Citi branches and lifts to upper floors in certain Citi branches. We also have power-assisted doors in most Citi branches and improved lighting.

Our literature

To make sure all our customers have access to our literature and receive the same information, you can now request our literature in:

Braille

Large print

Audio-tape

To request items in any of these formats, please call CitiPhone on 0800 00 55 00.

CitiPhone

We have made some changes to our services for the deaf and hard of hearing and now offer a service known as Type-Talk available 24 hours a day, 7 days a week.

The Royal National Institute for the Deaf (RNID) manages Type-Talk. You need a text phone to use this service, which allows you to 'type' your conversation and receive your responses in text. To use this service, please choose one of the following numbers:

If you are a new customer call 18001 0800 00 88 00

For CitiPhone call 18001 0800 00 55 00