Understanding what you want from Citi International Personal Bank and your thoughts on our service is vital to us. We want to ensure we are continually providing the best service possible.
We make it easy for you to get in touch by enabling you to contact us in whichever way suits you best, detailed on our contact us page.
In addition, if you are an existing client of either our London or Jersey Booking centres, you can give us your feedback, complaints or comments on how we can improve our service on the form below and we will respond as soon as possible.
For more information on our complaints process, please refer to the complaint process documents under the feedback and complaints section on our fees and important documents page.
If you are an existing client of either our London or Jersey Booking centres and would like to give us your feedback, complaints or comments, you can complete the form below.
Fields marked with * are mandatory
If you are an existing London or Jersey client you can get in touch with us via the feedback form above, or using any of the methods detailed on our contact us page.
Alternatively you can use the contact details below:
Citi International Personal Bank
Level 14, Citigroup Centre
25 Canada Square
London E14 5LB
Phone: +44 (0)20 7986 5588
Citibank N.A., Jersey Branch
PO Box 104
Jersey JE4 8QB
Phone: +44 (0) 1534 608 236
We will acknowledge your complaint within five working days and will fully investigate your complaint to provide you with an update after four weeks if we have not already written to you with our final response.
For London clients: if you are not happy with our response, or in the unlikely event that we have taken more than eight weeks to respond, you can take your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is an independent body that will look into your complaint thoroughly. Its job is to settle individual complaints between consumers and businesses providing financial services. If it upholds a complaint, it can order matters to be resolved in the consumer's favour. The service is free to consumers.
Contact details for the Financial Ombudsman Service
The Financial Ombudsman Service
London E14 9SR
Tel: +44 (0) 20 7964 1000
For Jersey Clients if you are not satisfied with our final response to your complaint, you can refer your complaint to the Channel Islands Financial Ombudsman (CIFO). You must contact the CIFO about your complaint within six months of the date of your final response letter or the CIFO may not be able to review your complaint. You must also contact CIFO within 6 years of the event complained about or (if later) 2 years of when you could reasonably have been expected to become aware that you had a reason to complain.
Contact Details for the Channel Islands Financial Ombudsman (CIFO)
Channel Islands Financial Ombudsman (CIFO)
PO Box 114
Jersey, Channel Islands
Jersey local phone: 01534 748610
Guernsey local phone: 01481 722218
Depending on the nature of your complaint Jersey clients may also be able to refer it to the UK’s Financial Ombudsman Service (FOS). We will let you know if this is the case.