It's a FREE service that protects you in the unlikely event that there are unauthorized electronic funds transfers (EFT) in your Citibank deposit accounts.
If you think someone has withdrawn or transferred money from your deposit account online without your permission, or that your online User ID or Password have been lost or stolen:
1 SafeWeb® is a service of Travelers Property Casualty Corp.
2 SafeWeb® coverage applies to an unauthorized electronic funds transfer (EFT) only. SafeWeb® does NOT cover losses arising directly or indirectly from the voluntary surrender of your password or Personal Identification Number (PIN) and ATM, point-of-sale (POS) or debit transactions using your Citibank Banking Card or Citibank® / AAdvantage® Debit Card. SafeWeb® does NOT cover Citi Personal Investments International investment accounts. In addition, SafeWeb® does NOT cover any: (i) wire transfers; (ii) losses arising out of fraudulent, dishonest or criminal acts by a customer, whether acting alone or with others; (iii) capital gain, income and profit of any kind that might have been earned on any transaction that could not be completed as a consequence of an unauthorized EFT transaction; (iv) indirect or consequential or special losses or damages; or (v) costs, expenses and legal fees incurred as a result of an unauthorized EFT transaction.
3 If you learn that your Password or PIN is lost or stolen, please be aware that you must contact us within two business days. Otherwise, you could be responsible for up to $500 worth of unauthorized online transactions.
4 If we need more time, we may take up to 45 days to investigate your claim.