Citibank Online - Frequently Asked Questions

 

About Citibank Online


User Name and Password


One-Time PIN – Frequently Asked Questions


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I have added Citibank Online in my “Favorites”, but when I select it, Citibank Online window does not appear.
When we introduced the new sign on platform, Citibank Online Internet address has changed. So, please try again, starting from our web site home page and clicking the Sign On Citibank Online link at the right top corner.
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Are there any charges to use the service?
There are no software, or set up fees. What you have to pay for, if applicable, is the cost of connecting to the Internet. Most services are offered for free. For details regarding charges of specific services, please click here.
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When can I use the service?
Anytime you like. It's available 24-hours a day, 7 days a week (although some transactions may not be available during system updates).
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What services and transactions are available through Citibank Online?
  • See up-to-date account information
  • View and print balance summaries and account activity
  • Verify deposits and withdrawals
  • View and print details of transactions of last three months
  • Ôransfers & Payments
  • You can use Citibank Online to pay someone directly into their Citibank account or another Bank in Greece rather than sending a cheque. To do this you will need their account number. You can also pay bills (ÏÔÅ, ÉÊÁ, ÏÁÅÅ, FPA), as well as your Citibank credit card accounts. And naturally you can review and cancel the pending payments you have set up.
  • Transfer money to another Citibank Account abroad
  • With our unique Citibank Global Transfer service you can transfer money in seconds to Citibank accounts in Europe, the USA or India, viewing the exchange rate before you complete the transaction. You can transfer up 6.000 euros for Citiblue and 10.000 euros for Citigold or in the currency of the recipient account every day, (please note that some countries don't allow you to transfer this much to them). The service is available 24-hours a day, 7 days a week. The only time it will be unavailable is during system updates. There is no daily limit to the amount you can transfer between your own same currency Citibank accounts linked to a Citibank Card.

    Ôï transfer money to Citibank abroad you should first activate any new payees through Citiphone. For more information regarding Payee activation, please click here.
  • Set up new Payees and Standing Orders instantly
  • You can specify a personal payee list of up to 99 people or organizations. You can make amendments to your list at any time. You can select from a pre-defined list of major Payees (such as OTE, IKA, ÏÁÅÅ, FPA) for which we hold details or otherwise specify any other payees. Standing Orders are easy to set up and change online. With Citibank Online you can change the amount, frequency, and date or cancel any existing Standing Order in seconds.

    New payees should be activated through Citiphone first, before performing any payments to them. For more information regarding Payee activation, please click here.
  • Download account information
  •                                    for use with Quicken© or Microsoft™ Money
  • Order a new cheque book
  • Change your sign on details (User Name, Password) and ATM PIN
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    Can I use Citibank Online with Quicken©, Microsoft™ Money or Microsoft™Excel?
    Yes, simply visit the 'Download Account Activity' section within Citibank Online.
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    Can I print from Citibank Online?
    Yes, so that you can keep paper records as well.
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    My User Name has suddenly disappeared from the Sign On Page pull down list - why is that?
    The login information is stored in a secure cookie on your PC. This information over time can be over-written as you visit other websites that need cookies too. Especially with the Netscape browser, the new cookies will replace cookies already existing on your PC. Netscape saves the information as cookies in a file that is limited in size. When the limit is reached, Netscape starts deleting older cookies from the file to make room for new ones coming in.
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    To which Banks can I transfer money through Citibank Online?
    The Banks to which you can transfer money through Citibank Online are the following:

    NATIONAL BANK

    COMMERCIAL BANK

    ALPHA BANK                         

    GENERAL BANK

    ATTICA BANK

    PIREAUS BANK

    EFG EUROBANK ÅRGASIAS              

    MARFIN EGNATIA BANK

    HELLENIC BANK

    MILLENIUM BANK                         

    ASPIS BANK                         

    PROBANK                            

    ABN-AMRO BANK                      

    COOPERATIVE BANK OF CHANIA

    BAYERISCHE HYPO-UND VEREINSBANK  

    BANK OF CYPRUS

    PROTON BANK
    AGRICULTURAL BANK OF GREECE
    PANELLIÍÉA TRAPEZA
    FBB BANK
    BNP PARIBAS
    HSBC
    SYNÅTERISTIKÉ TRAPEZA
    BANK OF AMERICA
    PAGRITIA SYNETERISTIKI
    SYNETERISTIKI TRAPEZA PELOPONISSOU
    SYNETERISTIKI TRAPEZA EPIROU
    SYNETERISTIKI TRAPEZA KARDITSAS
    ACHAIKI SYNETERISTIKI TRAPEZA
    HELLENIC POST BANK
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    How can I transfer money abroad through Citibank Online?
    Citibank Online allows you to transfer money to Citibank abroad. Click here to see to which countries.

    To transfer money to Citibank abroad, you should first add the payee and then activate the payee through Citiphone at 210 90 12 190.

    For example: to transfer money to Citibank UK/IPB, select Add Payee> Citibank Abroad, select Citibank UK/IPB/PB from the Destinations list and enter the 8-digit number that is mentioned in Citi Statement (not the IBAN).
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    Using Citibank Online with Internet Explorer 7
    See below the suggested settings for Internet Explorer 7 when using Citibank Online in order to avoid any problems when signing on.

    IE7 > Tools > Internet Options

    IE7 > Tools > Internet Options > Privacy

    IE7 > Tools > Internet Options > Privacy > Advanced

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    What information do I need to register to Citibank Online?
    The information you need in order to register to Citibank Online is your Citi Card Number*, a bank account number linked to it and your ÁÔÌ PIN. In case you don’t have a Citi Card, you can register using your Credit Card number, the CVV2 number and your ATM PIN. During registration, you will need to set up a User Name and Password, as well as to answer to five challenge questions. From then on your User Name, Password and an answer to one of your challenge questions is all that is required to Sign On.

    * Provided you have activated Citibank Online through Citiphone (210 9290 190) or in one of our branches.
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    Do we have to register to use Citibank Online?
    Yes. This enables you to specify a User Name and Password to use for Sign On. Please note all users will need to register for Citibank Online in order to obtain a User Name and Password. From then on, customers will enter the User Name and Password to Sign On instead of CitiCard Number and ATM PIN.
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    Why do I have to select a user name and password?
    Selecting a User Name and Password is entirely an additional convenience and customization enhancement for Citibank Online customer logon. In addition, your User Name is selected and known only to you, unlike your CitiCard Number, which can be lost or stolen.
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    Will I still need to use my Citibank card number and ATM PIN to sign on?
    No. You'll not need to use your CitiCard Number and ATM PIN as long as you try to access Citibank Online with correct User Name and Password.

    However, you will be asked to validate yourself whenever you forget your User Name or Password.
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    What is the difference between the ATM PIN and the password that will be used along with the user name?
    The ATM PIN that you have been using to logon to Citibank Online can also be used to access ATMs. However, the new password that you'll be creating along with the User Name will only be used to access internet banking services. ATM PINs will continue to be used for ATM access.
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    I do not have or I have forgotten my ATM PIN
    It is important that you know your ATM PIN because you will use it while defining your User Name and Password. Please visit a Citibank Branch to issue or reset your PIN.
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    I do not remember my bank account number.
    You can find your bank account number(s) in Citi Statement or by calling Citiphone.
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    What happens if I forget my user name and password?
    You can request for a reminder of your User Name through the initial sign on screen by clicking on the Forgot User Name link. After this, you can then reset your password by clicking on the Forgot Password link on the initial sign on screen.

    For reminding you your User Name you will be asked to enter your Citicard number and ATM PIN.

    While resetting your password, you'll also be asked to enter your Challenge Question answers you defined during registration.
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    What happens if I forget my user name?
    You can request for a reminder of your User Name through the initial Sign on screen by clicking on the Forgot User Name link where you'll be asked to enter your CitiCard Number and ATM PIN.
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    What happens if I forget my password?
    You can reset your password by clicking on the Forgot Password link on the initial sign on screen. You'll first be asked to validate yourself by entering your User Name, CitiCard Number and ATM PIN. And before resetting your password, you'll also be asked to enter your Challenge Question answers you defined during registration.
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    What happens if I have forgotten my user name, password and the answers to my challenge questions?
    1. You can request for a reminder of your User Name through the initial Sign on screen by clicking on the Forgot User Name link where you'll be asked to enter your CitiCard Number and ATM PIN.

    2. Then, you can reset your password and challenge questions the initial Sign on screen by clicking on the Unlock your User Name link where you will be asked to enter your Citicard Number, ATM PIN and the number of one of your accounts.
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    I am in the process of resetting my password and have forgotten the answers to my security questions.
    If you fail to correctly answer your security questions, your account will be locked. To unlock your account, Click Citibank Online in the Sign on section of the Citibank home page and click on the link "Do you need to unlock your User Name?" You will be required to enter your User Name, Citibank Card Number, ATM PIN and your Account Number.
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    I tried to sign on using my user name and password then received a message saying "invalid card number or ATM PIN" - why?
    You will receive this message under the following circumstances:
  • Your CitiCard has expired. You should already have received a new card. If not, please contact CitiPhone at 210 9290 000 or 801 11 12484.
  • You reported your CitiCard as lost or stolen. If you have not done so, please contact CitiPhone to request for a new card.
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    What is One-Time PIN (OTP)?
    It’s a 6 digit number which is sent automatically via SMS to your mobile phone, every time you want to login to Citibank Online or Citi Mobile.
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    What should I do if I haven’t registered my mobile phone or it is not correct?
    Call Citiphone at 210 9290 190 in order to register your mobile, or visit a Citibank branch.
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    How many times can I login to Citibank Online or Citi Mobile using the same One-Time PIN (OTP)?
    Only once. Each time you log in, a new OTP is automatically sent to your mobile. Each OTP remains active for 5 minutes. You can always ask for a new one, by pressing the “Resend OTP” button in the OTP Authentication screen, or login again.
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    What if I give wrong OTP more than 3 times?
    In this case, your profile is locked and you need to unlock it by selecting “Change Password” from Citibank Online home page, through your PC.
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    What isFlash SMS;
    It’s a type of SMS which, provided your mobile device supports it, it automatically opens onto the screen of your mobile phone, allowing you to read it immediately, without wasting time looking for it in your incoming messages.
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    Is it possible to link several mobile phone numbers to a single profile in Citibank Online?
    This functionality is not currently available.
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    What foreign mobile operators are available for One-Time PIN in Citibank Online?
    List of all foreign mobile operators available for One-Time PIN in Citibank Online you can find here.
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    What types of alerts messages can come in the Flash format?
    Flash format of alerts is supported in case of:
    - Forgetting your Password for Citibank Online
    - Changing your Password to access Citibank Online
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    What for do I need flash format of SMS?
    The new format of messages allows to simplify usage of One-Tme PINs: flash sms pops up immediately and you do not waste time on viewing sms.
    - flash sms is deleted automatically and it does not overflow memory of the phone and SIM card
    - some models have option “save” flash sms in accordance with your desire.
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    What should you do if your mobile phone does not support Flash SMS?
    If mobile phone does not support flash format you would receive a standard SMS message.
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    What should you do if flash SMS is accidentally closed, until you enter the PIN?
    You can require fot a new One-Time PIN by pressing the “Re-send One-Time PIN” option in the relevant screen, or by re-entering User Name and Password.
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