Banking Products - Frequently Asked Questions

  • How can I get information on my bank account balance and activity?
    Through Citibank Online, you can view detailed information on your bank account activity for the last 90 days, make transfers and pay your bills. To sign on to Citibank Online, please click here.
    This service is also available for use on your mobile phone, through the Citi Mobile application.
    To download the application in iPhone, please click here:

    Cite Mobile is available for Android™ και Blackberry® devices. Μore

    Alternatively, you may call Citiphone on 210 92 90 000, and you will get connected with the Automated Phone Service (IVR).
    For your convenience, please follow the steps below:
    Step 1: Press 1 (Balance information)
    Step 2: Enter your Citi Debit card number & TPIN.
    Step 3: Press 1 (Balance information) or press 2 (Recent transactions)

    Finally, you can get the information you need at any Citibank ΑΤΜ

  • How can I find out about the function of Citi Debit card?
    For more information about the use and privileges of your Citi Debit card, please click here.


  • How can I change my personal and contact information, for example identity card number, address, telephone number?
    For your own safety, you are required to visit a Citibank branch in order to change your identity card number, as well as your date of birth. If you wish to change your address or contact information, you may visit any Citibank branch or contact Citiphone on 210 92 90 000.


  • How can I open or close a bank account?
    You should visit a Citibank branch in order to open or close a bank account, since physical presence is demanded for these procedures.


  • How can I make and what are the requirements for international / domestic funds transfers?
    Through Citibank Online, you can transfer funds:
    • Between your accounts or to another person's account within Citibank
    • To an account in another bank in Greece
    • To Citibank in more than 25 countries
    • In 12 different currencies within Citibank
    • Free of charge until December 31, 2011

    To sign on to Citibank Online, please click here.

    This service is also available for use on your mobile phone, through the Citi Mobile application.
    To download the application in iPhone, please click here:

    Cite Mobile is available for Android™ και Blackberry® devices. Μore

    You may contact a Citibank representative at any of our branches, or Citiphone by calling 210 92 90 000.

    The necessary information for funds transfers, in most foreign countries is the beneficiary's IBAN and the beneficiary bank's Swift Code, and within Greece, the beneficiary's IBAN.


  • What is the Swift Code of Citibank Greece?
    Τhe Swift Code of Citibank Greece is CITIGRAA.


  • How can I find out about debt settlement programs?
    For more information about debt settlement programs, please click here.
  • For any other query, please click  here 

    iPhone® is a registered trademark of Apple Inc. App StoreSM is a service mark of Apple Inc. Android is a trademark of Google Inc., an entity non-affiliated with Citigroup Inc. Blackberry® is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries. Citigroup Inc. is not endorsed, sponsored, affiliated with or otherwise authorized by Research In Motion Limited.

    back