Credit Cards - Frequently Asked Questions

  • How can I apply for a credit card?
    • For more information about Citibank credit cards and how to proceed with an application, please click here.

  • How can I find out about the balance on my credit card account and the transactions performed after my card statement was issued (unbilled transactions)?
    • Citibank Online offers you a range of services through which you can check the activity and balance of your credit cards. To sign on to Citibank Online, please click here.  
    This service is also available for use on your mobile phone, through the Citi Mobile application.
    To download the application in iPhone, please click here:

    Citi Mobile is available for Android™ and Blackberry® devices. More

    Alternatively, you may call Citiphone on 210 92 90 100, for Citibank cards, or 210 92 90 200, for Diners cards, and you will get connected with the Automated Phone Service (IVR).
    For your convenience, please follow the steps below:
    Step 1: Press 1 (Balance information)
    Step 2: Enter your credit card number and verification details.
    Step 3: Press 1 (Current balance) or press 2 (Unbilled transactions)

    Finally, you can get the information you need at any Citibank ΑΤΜ

  • How can I find out about credit cards interest rates and charges?
    Το find out about credit cards interest rates and charges, please click here.


  • How can I reissue / reset my credit card PIN?
    Please contact a Citibank representative at any of our branches or Citiphone by calling 210 92 90 100, for Citibank cards, or 210 92 90 200, for Diners cards.


  • How can I discontinue automatic bill payments (for example to mobile phone companies, for magazine subscriptions)?
    If the intitial automatic bill payment has been set up by submitting the relevant request directly to Citibank, you may discontinue it by contacting Citiphone on 210 92 90 100, for Citibank cards, or 210 92 90 200, for Diners cards.
    In case, however, the initial automatic bill payment has been set up by submitting the relevant request to a participating company, you should submit a cancellation request to that company directly.


  • How can I submit a transaction dispute request?
    Please contact a Citibank representative at any of our branches or Citiphone by calling 210 92 90 100, for Citibank cards, or 210 92 90 200, for Diners cards. Furthermore, you must complete the following form.

    • For any other query, please click  here 

    iPhone® is a registered trademark of Apple Inc. App StoreSM is a service mark of Apple Inc. Android is a trademark of Google Inc., an entity non-affiliated with Citigroup Inc. Blackberry® is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries. Citigroup Inc. is not endorsed, sponsored, affiliated with or otherwise authorized by Research In Motion Limited.

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