Through our annual staff survey (Voice of the Employee), conducted on the local and global levels, we gather our employees’ views of the organization and use them to shape the development of the Bank and to strengthen its corporate culture.
The survey is confidential and touches on such issues as reward and recognition, the work/personal life balance, innovation, relations among colleagues and customer care. The findings of the survey help us to measure the key parameters of the working environment and the key management practices which can lead to good performance and employee commitment. In 2012, 88.29% of employees took part in the Voice of the Employee survey, highlighting as the most important features of the Bank productivity, cooperation, Citi values and promotion by merit.
We value our people and appreciate all those who work for us. We offer them a secure and stimulating working environment which offers opportunities for learning and improvement of personal and vocational skills. A diverse team of employees, representing the diversity of our client base, is a key factor in our success.
Educating the workforce is an investment in the future. The seminars we offer our staff are designed to meet general needs, as well as the more specific requirements of each sector. Some are conventional seminars, attended by staff in person, others are conducted by computer.
Employees have the opportunity to attend training schemes to improve their skills in such areas as leadership, management and professional development. These are designed to give them the skills they need to succeed in their roles, to evolve and grow in line with the Bank itself, and to make the most of their leadership potential. In 2012, 98% of Citi employees around the world made use of these opportunities, with an average of 40 hours of training for each employee, while here in Greece a total of 58 different training seminars were held.