The new personal objects insurance program.
Wallet, keys, ID, driving license, mobile communications: there are some objects, so personal and so important to us, that it is nearly impossible to live without them. In the case that they are suddenly lost, due to personal negligence or illegal acts of others, Citibank in co-operation with the insurance company AIG Greece S.A. (119 Kifisias Ave., 151 24 Marousi, Athens - Greece) created the optional Personal Objects Insurance Program "Safe Wallet".
With Safe Wallet you are aware that whatever happens to you, anytime of the day and anywhere in the world, you are not alone. Citibank is at your side and supports you so as to overcome this sudden difficulty in the less painful way, by covering all the financial expenses for the replacement of your personal objects and by indemnifying you in the event of financial loss as per specific Terms & Conditions.
Below you will find a short description of the program’s covers.
Á. Cards Coverage:
Safe Wallet covers the cost of the transactions performed by a third party with the illegal use of your Credit or Debit Citibank card up to the total amount of € 4.000 for gold cards or € 2.000 for the rest of the cards. With the condition that the illegal use will take place upon theft or loss of the card and until its deactivation.
Â. ATM Cash Withdrawal Coverage:
Safe Wallet covers the loss of money up to the limit of € 500 for Gold Cards or € 400 for the rest of the cards, in case one will suffer from abstraction with the use of violence of a sum withdrawn from an ATM.
C. Documents Coverage*:
In case of loss or theft of his documents, under the express condition of the concurrent loss or theft of his card, the insured will be indemnified for the expenses he had to make for the replacement of his documents, up to the amount of € 200.
*As personal documents are defined the following: Identity card, passport, driving license, residence permit, work permit, vehicle license, high speed vessel operator, personal fishing permit for recreational purposes, vessel recreational fishing permit.
D. Keys Coverage**:
Just like the previous coverage, in case of loss or theft of his keys, under the express condition of the concurrent loss or theft of his card, the insured will be indemnified for the expenses he had to make for the replacement of his keys (including the locks), up to the amount of € 200.
**As keys is defined any tool, apparatus or object serving for locking and unlocking the door mechanism, of the permanent residence and of the passenger car of the applicant, whereas the applicant, in the frame of his privacy, is the holder, lessee or owner.
E. Mobile Communications Coverage:
In case of theft of his cell telephone, the insured will be indemnified for the cost of communications illegally performed by a third person, up to the limit of € 200, under the condition that the communications took place before the application of de-activation of the SIM card and within 48 hours from the theft.
The cost is € 30 per year.
Right of Withdrawal/Opposition
The insured has the right of objection and withdrawal by completing and sending to the insurer within 30 days from the beginning of the coverage, the specific form. If the insured brought any of these rights, the insurance program is canceled from the beginning as if never occurred, from the date the statement of opposition or withdrawal has been received from the insurer. Any premium already paid on the day of opposition or withdrawal will be refunded to the insured.
It is clarified that the right of opposition or withdrawal can not be exercised if the insured has already submitted a claim to the insurer, under the terms of the policy, prior to receipt of the above statement of opposition or withdrawal.
If the customer has a request/ complaint regarding a product or service offered by the bank, s/he may contact:
a) Any Citibank Branch in Greece
b) CitiPhone (+30210-9290000), the customer telephone service of Citibank International plc, which operates 24 hours, or
c) The Bank Customer Service, PO Box 19186 Athens Postal Code 11710, and Citibank will respond no later than 45 days, from the day of the request/complaint. In case the request/complaint has not been resolved satisfactorily, the customer may contact “Ombudsman”, at +30210-3376700, on working days, from 08:30 up to 15:00.
In case the request/complaint has not been resolved satisfactorily, the customer may contact:
- the Supervision of Private Insurance in Greece, Bank Of Greece (BOG) and
- "Ombudsman", at 144 Alexandras Ave. 114 71 or at +30210-6460276