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Citibank Online - Terms and Conditions |
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Terms and conditions for Citibank Online electronic services announced by Citibank Greece.
Citibank Greece reserves the right to the Customer requests to be given access to banking, investment and other services provided electronically by the Greek Branches of Citibank International plc (“Citibank Greece”) through the Internet and the Citibank Online application. Electronic communication and transactions effected though the Citibank Online application shall be governed by the specific terms and conditions for the particular type of transaction, the Citibank Greece General Terms and Conditions for Transactions, as well as the following special terms:
Article 1: Citibank Online
1.1. Citibank Online is an electronic communication system and method which provides customers with access to Citibank Greece services, allowing the Customer to place electronic orders and instructions through the Internet using his/her personal computer or mobile phone or interactive TV.
1.2. To obtain Citibank Online service, the following requirements have to be met: (a) For the beginning of enrollment, the customer must have the Customer's Citibank Card number (Citibank Card has to be valid) and the relevant Personal Identification Number (PIN) for transactions at Citibank Card Banking Centers (ATMs), (b) For the completion of enrollment and for safety reasons regarding the transactions, among with several potential security parameters which might be determined by Citibank Greece, the Customer will be requested to insert a personal User Name and Password which will be used by the Customer for every future single sign on in Citibank Online, (c) Access to the Internet, (d) a web browser that supports strong encryption (128 bit) and (e) the necessary equipment to access Internet (computer, modem, etc., or a mobile phone or interactive TV).
1.3. The Customer must, at his own responsibility, secure browser and equipment compatibility with the Citibank Online application.
Article 2: Content and Standardization of Transactions
2.1. All services offered and transactions that can be performed through the Citibank Online System are listed on the main menu of the Citibank Online home page. Any addition or removal of Citibank Online services or transactions shall become effective after an announcement by Citibank Greece or after modification of the above menu list of services.
2.2. Entering orders and instructions, as well as execution of transactions through Citibank Online is exclusively carried out under the standardised method and in accordance with indications on electronic pages with which Customer shall comply.
2.3. Orders given by the Customer that are different to the standardised methods and indications or whose content is different to that accepted by the Citibank Online application, may cause distortion of electronic messages and harm the Customer. Citibank Greece is neither obliged to execute such orders nor liable for any resulting damage caused to the Customer. Customer Signature Date
2.4. Transactions carried out through Citibank Online shall be recorded on the Customer’s Statement with the indication Citibank Online.
Article 3: Transaction Limits
3.1. Transactions effected by the Customer through Citibank Online are subject to limitations in terms of the amount, either per transaction or in terms of the total amount transacted on a single day, as announced by Citibank Greece. Citibank Greece reserves the right to raise or lower restrictions and transaction limits by an announcement to the Customer through the Citibank Online menu list or by a notification in the Statement or through Citibank Greece branches.
3.2. Orders by the customer exceeding the set limits shall be rejected; such orders shall not be processed at all.
Article 4: Cross-border Transfer of Funds
4.1. Before placing an order for a transfer of funds outside Greece, the Customer should be informed about the maximum time required for processing the order and crediting the beneficiary’s account, the value date (valeur), fees, any mediation by the correspondent bank, as well as the exchange rate of the transferred amount in another currency. Such information is provided by Citibank Greece branches in information tables and/or in the Citibank Online electronic pages.
4.2. The exchange rate of the transferred amount to another currency within or outside Greece shall be stated in the Customer’s Statement.
4.3. For each transfer of funds outside Greece or to the account of a non-resident, the Customer agrees on and accepts the following responsibilities: (a) The Customer solemnly declares and assures that the electronic application for foreign exchange funds shall cover genuine and good faith transactions. Additionally, the Customer bears full responsibility for the genuineness and lawfulness of such transactions and of any supporting documentation submitted in proof thereof, if applicable; (b) the Customer hereby undertakes that all relevant supporting documents shall be used only once for the purpose of obtaining foreign exchange to be transferred, and that apart from those documents to be submitted to Citibank Greece, any other such documents shall be kept at the Customer’s premises until an audit is carried out by the Bank of Greece or any other competent authority; (c) Citibank Greece bears no responsibility for any mistakes or delays with regard to the success of a transfer of funds, or for any other consequence deriving from causes beyond the control of Citibank Greece.
4.4. For each such submission of an application for the transfer of funds, the Customer shall be held as if submitting each time a separate solemn declaration in accordance with Act 1599/86, Article 8, containing the requirements as per article 4.3. above.
Article 5: Limitation of Liability – Undertakings
5.1. Citibank Greece has taken all precautions to protect Citibank Online software from viruses; however, it cannot guarantee the absence of viruses and is not liable in case of damage caused to equipment, software or files, or any other damage caused to the Customer as a result of a virus.
5.2. Citibank Greece is not liable for any defective operation of electronic communication through Citibank Online caused by delays, mistakes or technical inadequacy of the telecommunications network or the Customer’s equipment, or the services offered by a third party, such as an Internet Service Provider.
5.3. The Customer must memorise his PIN, User name and Password and keep them secret and confidential, and generally comply with the security terms and procedures relating to the use of the Citibank Online application. If the Customer has reasonable suspicion of leakage or disclosure of his PIN and/or User name and/or Password to third parties, he is obliged to request immediately that the PIN and/or User name and/or Password be replaced. The Customer is solely and exclusively responsible for any damage caused as a result of his not observing the above obligation and of a third party gaining access to Citibank Online.
5.4. Citibank Greece bears no responsibility for the Customer’s orders and instructions before such orders and instructions reach Citibank Greece. Receipt of an order or instruction by Citibank Greece through Citibank Online shall be evidenced by electronic confirmation issued by Citibank Greece. The Customer bears the liability for any distortions or mistakes that may have intervened in the Customer’s order or instruction before receipt by Citibank Greece; Citibank Greece bears no liability to repair any damage the Customer may sustain as a result of the processing of such erroneous order or instruction.
5.5. Orders that have been issued by the Customer through Citibank Online become irrevocable once they reach Citibank Greece.
Article 6: Electronic Signature – Documentation
6.1. The combined use of both Citibank Card number and the Customer’s PIN during the beginning of enrollment procedure in Citibank Online, as well as the combined use of both User ID and Password for every future single sign on for entering orders and processing transactions through Citibank Online, determines Customer identification, is equivalent to the Customer’s signature and has the same effect as his signature in person. The Customer’s electronic signature has the aforementioned validity irrespective of authentication by a recognised authority.
6.2. The Customer hereby agrees that orders transferred through Citibank Online are valid and equal to orders in writing. The Customer waives his right to appeal with regard to lack of compliance with formal requirements concerning the validity, the evidence of the order or signature in person.
Article 7: Electronic Archive Proving Power
7.1. The magnetic entries stored in the memory of the computer of Citibank Greece have full proving validity with regard to the content of the Customer’s orders and transactions through Citibank Online. The Customer reserves the right to counter proof.
7.2. The Customer shall receive confirmation by Citibank Greece for any transfer of funds, either by separate written notice or in the Statement.
7.3. Provisions in Citibank Greece General Terms and Conditions for Transactions shall also apply for the validity of the Statement, which includes transactions through Citibank Online.
Article 8: Termination of Citibank Online Use
8.1. The Customer may at any time and without restriction request the termination of access to Citibank Online by a written notice to Citibank Greece quoting his Citibank Card number or by a message through CitiPhone. Citibank Greece shall process the Citibank Online access termination order within two (2) working days from receiving notification by the Customer.
8.2. Citibank Greece also reserves the right to suspend or terminate the use of the Citibank Online application without notice in any one of the following cases: (a) improper use of the Citibank Online application on the part of the Customer; (b) breach of any of the terms and conditions in the present text or breach of any other obligation of the Customer, for whatever other cause, towards Citibank Greece; (c) Customer insolvency or untrustworthiness; (d) technical reasons requiring the protection of Customer and electronic communication interests.
In all other cases, suspension or termination of Citibank Online use shall become effective subject to prior notification by Citibank Greece, within reasonable time.
Article 9: Transactions by Legal Entities – Authorised Representative
9.1. In the event that the Customer is a Legal Entity and has appointed an Authorised Representative, the PIN and the Citibank Card are delivered to the Authorised Representative. The Customer solemnly declares that all documents proving the power and fully legitimising the Authorised Representative have been submitted to Citibank Greece. The Customer shall notify in writing Citibank Greece of any changes relating to his representation by the Authorised Representative. Immediately after notification in writing and proof by the Customer to Citibank Greece regarding any change of the Authorised Representative or his authority, Citibank Greece shall, by the end of the following working day at the latest, revoke the Citibank Card and PIN, and shall suspend access to transactions by the Customer until the Customer appoints a new Authorised Representative; upon appointment of a new Authorised Representative, Citibank Greece shall deliver to the new Authorised Representative a new Citibank Card and a new (different) PIN.
9.2. The Customer recognises and fully accepts his liabilities arising from actions or omissions by the Authorised Representative in performing transactions though Citibank Online, which the Customer hereby regards as valid and binding. The Customer’s representation and undertakings towards Citibank Greece shall be valid until the Authorised Representative is revoked by written notice (and proof) by the Customer to Citibank Greece. Citibank Greece shall not be deemed to have knowledge of the lack or any limitation concerning the power or authority of the Authorized Representative merely because such lack or limitation has been legally publicized, unless specific and clear notice of the Authorized Representative’s revocation is given to Citibank Greece by the customer in writing.
Article 10: Amendment of Terms and Conditions
The terms and conditions of this present may be amended by Citibank Greece after prior notification to the Customer, either in writing or through the Statement, or through the Citibank Greece web page. The Customer’s approval of the proposed amendment shall be presumed unquestionably by the continuation on his part of performing electronic transactions through the use of Citibank Online and/or through the Customer’s electronic agreement with the content of the amendment and the new terms and conditions.
Article 11: Encryption – Security Procedures
In order to protect transactions and safeguard confidentiality of Customer instructions, Citibank Online uses a strong encryption system (128 bit). Citibank Greece reserves the right to enhance security procedures and change at any time the requirements for Customer access to Citibank Online. The Customer shall be responsible for any adjustment of his equipment to the requirements brought about by the above changes to Citibank Online.
Article 12: Cost – Fees
The Customer shall bear the cost for his equipment and communication though Citibank Online. Citibank Greece reserves the right to charge fees for transactions through Citibank Online, however after notification of the Customer.
Article 13: Citibank Online Operation
Access to Citibank Online and performance of transactions is available throughout the week, 24 hours a day. The interest bearing date (valeur) is set depending on the specific date and time the transaction is made; the terms and conditions governing Customer transactions at Citibank Greece ATMs shall apply.
Article 14: Citibank Greece General Terms and Conditions for Transactions
Citibank Greece General Terms and Conditions for Transactions apply in supplement to the present terms and conditions. In the event that the General Terms and Conditions for Transactions conflict with the present terms and conditions, the latter shall prevail over the former. Terms used but not defined in the present text (such as Account and Transactions Statement) have the meaning ascribed to them in the General Terms and Conditions for Transactions. Customer Signature Date
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