CitiService
In today's environment, speed and accuracy are critical, we know you need the right answers, right away. CitiService provides an integrated customer after-sales service dedicated to giving you easy access, to accurate answers and in the shortest time possible
Citi’s Dedicated Client Service Officer is a source of pride to Citi and this is based on our clients’ feedback, where we are happy to have this rolled out for you. This offers personalized relationship-based service model for you. Our colleague(s) in the CitiService team are Arabic & English-speaking dedicated Service officers assigned to you, acting as single point of contact for day-to-day inquiries
The Client Service Officer (CSO) is a designated and qualified individual, servicing all of your day-to-day transaction banking services
A true business partner who not only understands your daily challenges through years of collective experiences but also proactively drives efficiency
The Client Service Officer shall be partnering with you to drive reduction in service enquiries through operational efficiencies, enhance your staff utilization, balance sheet efficiency through a reduction in reconciliation / dispute handling, and risk mitigation through process and functional enhancement
You will also get the detail visibility across key metrics including enquiry and transactional volume trends, enabling the consultative development specific process improvement initiatives
CitiService working hours: 09:00am - 05:00pm (Cairo Local Time) from Sunday through Thursday
Contact Us:
Tel: +202 2614 5656 to speak to your CitiService Representative
Fax: + 202 23226865 / + 202 23226876 / +202 23226877
For Client’s complaints please send client.complaints@citi.com
