CitiService Uganda was implemented to create a single window concept for customers to have one gateway into the bank for customer enquiries handled by a team of highly qualified and professional staff.

The CitiService model is a strategic project, which improves the marketability and service of our product portfolio. Among its features are:

• CitiService covers all Citibank products.
• CitiService representatives resolve enquiries in 1 day
• Powerful technological infrastructure supporting CitiService including multitasked environment, access to bank applications, internal messaging system and fax gateway
• Structured service reviews with top customers
• Structured and formal relationship with its internal suppliers assuring 100% of standards accomplishment
• Value added services to selected customers.

Contact Us:

• Sarah Zziwa-Miwanda---- +256 31 2305527, +256 41 4305527
• Joan Nakato------------------ +256 31 2305500, +256 41 4305500
• Toll Free Line---------------- 0800 133 333
• SWIFT Code---------- CITIUGKA
• Fax:---------------------------- +256- 41 340624