CitiService Tanzania was implemented to create a single window concept for customers to have one gateway into the bank for customer enquiries handled by a team of highly qualified and professional staff.

The CitiService model is a strategic project, which improves the marketability and service of our product portfolio. Among its features are:

• CitiService covers all Citibank products.
• CitiService representatives resolve enquiries in 1 day
• Powerful technological infrastructure supporting CitiService including multitasked environment, access to bank applications, internal messaging system and fax gateway· Structured service reviews with top customers
• Structured and formal relationship with its internal suppliers assuring 100% of standards accomplishment
• Value added services to selected customers.

Contacts:

• CitiService Head
  Ms. Jayne Kambona
  Tel: +255 22 2110433/2110543
  Fax: +255 22 211 0541