Lead By Example is Citibank's maxim, and Citibank's relationship management is a good example of how well this is part of our ethos. Central to the success of our relationship management is the unique combination of skill and experience.

Our relationship managers are divided into units, each  handling particular industries. The relationship managers within these units have a wealth of banking experience, coupled with both industry and company specific knowledge. We therefore grow with our clients by providing the necessary structures and services required for the company to grow. This has proved successful and has resulted to the team growing from under 10 people in 1998 to over 20 in 2003.

Historically, banks and their clients in Kenya did not pay too much attention to the structuring of their banking needs and were happy with an overdraft from a bank physically close to the company, feeling this would fulfil their needs. However, in this day and age when internal costs can greatly affect a company's competitiveness, ensuring the correct banking structure, is key to success.

Citibank ensures that the partnership with a client extends to ensuring the client has the correct banking structure in place, which will meet the company's needs. The combination of these services is different for each company as they are based on each company's unique and individual needs.

Relationship Managers partner with Product Managers for best solutions in lending, liquidity management, collections, payments, trade, foreign exchange and treasury and corporate finance. Citibank's Relationship Managers are our customers first and one-stop shop to all their banking requirements with the bank. You are encouraged to contact your Relationship Manager today.

Our Relationship Managers in the Corporate Bank are organized into Global Relationship Banking, Top-Tier Local Corporate and Public Sector.

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