CitiService® Kenya was implemented in 1996 to create a single window concept for customers to have one gateway into the bank for customer enquiries handled by a team of highly qualified and professional staff. Having achieved this, CitiService® Kenya was in 1997 certified as a "Success Model" Africa Division - CEEMEA and was certified as a Level 4 branch in 2001 (highest within the Africa organisation of Citibank). CitiService® Kenya was also ISO 9001:2000 certified in 2001 and has since been re-certified in 2003 after a successful standards conformance audit.

The CitiService® model is a strategic project which improves the marketability and service of our product portfolio. Among its features are:

• CitiService® covers all Citibank products.

• CitiService® representatives resolve enquiries in 1 day.

• Powerful technological infrastructure supporting CitiService® including multitasked environment, access to bank applications, internal messaging system and fax gateway, automatic call distribution system and automated query handling systems.

• Structured service reviews with customers.

• Structured and formal relationship with its internal suppliers assuring 100% of standards accomplishment.   

• Value added services to selected customers.

Contacts:

• CitiService® Team
  
  Please contact us on 
  
  +254 20 2711221 / 222248 dial 1.