Kenya was implemented in 1996 to create a single window concept
for customers to have one gateway into the bank for customer enquiries
handled by a team of highly qualified and professional staff.
Having achieved this, CitiService® Kenya was in 1997
certified as a "Success Model" Africa Division - CEEMEA
and was certified as a Level 4 branch in 2001 (highest within
the Africa organisation of Citibank). CitiService®
Kenya was also ISO 9001:2000 certified in 2001 and has since been
re-certified in 2003 after a successful standards conformance
model is a strategic project which improves the marketability
and service of our product portfolio. Among its features are:
covers all Citibank products.
representatives resolve enquiries in 1 day.
technological infrastructure supporting CitiService®
including multitasked environment, access to bank applications,
internal messaging system and fax gateway, automatic call
distribution system and automated query handling systems.
service reviews with customers.
and formal relationship with its internal suppliers assuring
100% of standards accomplishment.
- Value added
services to selected customers.
Please contact us on
+254 20 2711221 / 222248 dial 1.