Citibank achieves ISO 9001:2000 Re-certification

A Quality Organisation

Citibank Kenya Operations and Technology has successfully undergone 3 surveillance audits since we achieved the ISO 9001:2000 certification in October 2001. During these audits, Bureau Veritas Quality International (BVQI) have re-certified that we have continued to maintain very high service standards and continuously demonstrated improvement in our quality management systems.

Exceeding customer expectations has remained our focus in order to realize our organization vision and values. Our quality vision is to be the premier financial institution in Kenya by providing world class solutions to our customers, meeting their needs and serving them beyond their expectations, investing in people as well as benefiting the communities in which we operate and delivering superior returns to our investors.

For further information please click here to download a PowerPoint presentation.